cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

synz
Adept I

Screen Freeze | Can´t Install AMD Driver

Jump to solution

Hello Guys,

2 Day ago i bought a Laptop, named Acer Aspire V5-561G

It has 2 Graphic Cards.

First is the Onboard Intel HD xxxx

The Second the AMD Radeon R7 M265 2GB Vram

I did everything i saw on the Internet. Like reset your Laptop or delete everything and install the AMD Driver Update.

My Problem is everytime i wanna Install the Driver with Windows Updates or with Driver Booster or on the AMD Homepage...it wont stop freeze.

Can anyone help me? I was reading the Threads from the othe Users but that didn´t helped me.

I reseted my Laptop 5-6 Times, it doesnt matter, it keeps freezing.

If you can help me i would appreciate the Help

Thanks

0 Kudos
1 Solution

Accepted Solutions
goodplay
MVP

Re: Screen Freeze | Can´t Install AMD Driver

Jump to solution

Have you tried Laptop graphics update...How to

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3200c16d kit, Aorus nvme gen4 1tb, Nitro+RX6900XT,

View solution in original post

9 Replies
goodplay
MVP

Re: Screen Freeze | Can´t Install AMD Driver

Jump to solution

Have you tried Laptop graphics update...How to

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3200c16d kit, Aorus nvme gen4 1tb, Nitro+RX6900XT,

View solution in original post

elstaci
MVP

Re: Screen Freeze | Can´t Install AMD Driver

Jump to solution

My personal opinion is DON'T use any type of generic Driver installing software like Driver Booster. They can sometimes install drivers that are totally incompatible with the hardware installed. You can use the hardware's own manufacturer's driver downloading software like Intel has. They are safe to use.

This is the AMD Mobile Driver for your dGPU on your laptop: Mobile . Then follow goodplay​ link on how to install and configure your laptop.

0 Kudos
synz
Adept I

Re: Screen Freeze | Can´t Install AMD Driver

Jump to solution

So Guys thank you for your help..

So my Solution is:

1. First i followed the Instruction from goodplay . https://community.amd.com/message/2759149

So i as installing the INTEL Driver beause the Driver was not uptodate.

After Installation i deinstalled the amd driver , rebooted my laptop and i installed the driver.

AFTER all the Progress now my Laptop is goin very well...thanks for the help guys, i as too frustrated because i tried 3 DAYS to find a Solution and now i got it.

So the Fact is you have to Update the INTEL Driver to Update the AMD Driver.

So first you udate Intel Driver and after all that Progress youre just gonna install your amd driver and thats it.

Done.

kingfish
MVP

Re: Screen Freeze | Can´t Install AMD Driver

Jump to solution

You might want to mark goodplay​ post as 'correct answer' so others with the same issue can be helped.

synz
Adept I

Re: Screen Freeze | Can´t Install AMD Driver

Jump to solution

I dont know how...

0 Kudos
synz
Adept I

Re: Screen Freeze | Can´t Install AMD Driver

Jump to solution

Thanks man

0 Kudos
synz
Adept I

Re: Screen Freeze | Can´t Install AMD Driver

Jump to solution

Thank you for your help !

0 Kudos
amdmatt
Community Manager
Community Manager

Re: Screen Freeze | Can´t Install AMD Driver

Jump to solution

Relax, i got this.

kalilinux25
Journeyman III

Re: Screen Freeze | Can´t Install AMD Driver

Jump to solution

missing thread please help

 

0 Kudos