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Drivers & Software

labestiapop
Journeyman III

Sapphire RX 5600 XT is disabled

Hello everyone, I have a problem with my Sapphire RX 5600 XT Pulse motherboard.

Every so often, especially when I leave the PC on but not in use, I find the monitor in sleep mode.

Hit restart with reset button and windows starts normally.

When trying to open AMD RADEON SOFTWARE, it gives error pa-300 (I already did the supposed recommended solutions to this error and I was not successful).

Investigating, in "Device Management" I see that the GPU is in a "disabled" state.

After several tests, I have to select "Uninstall Device" then > "Scan for Hardware changes"

and everything returns to normal.

AMD RADEON SOFTWARE opens normally.

The issue is that it happens very often, maybe two or three times a day, maybe it doesn't happen for days or weeks.

 

I have tried to install the latest recommended version (the same thing happens)

I tried to install the latest test version (the same thing happens)

Update my motherboard chipset (same thing happens)

The issue occurs on both Windows 10 64bits and Windows 11 64bits.

I have tried to disable the automatic updating of drivers from windows update (same thing happens)

I've tried with different windows power plans (same thing happens).

I have tried with DDU, (same thing happens)

 

My PC:

AMD Ryzen 7 3700x

Asus Rog Strix B550-F

Hyperx 2x8gb 3200mhz

Nvme WD Black 500gb

CoolerMaster 650W 80 plus Gold fountain, Full modular.

 

I don't know what else to try...

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