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Drivers & Software

tiredofmygpu
Journeyman III

Sapphire R9 280X defective?

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Hey,

I upgraded GPU from an AMD to another AMD, and my new graphics card is not recognized by Windows 10 in the device manager (not hidden devices either). The fans are spinning and leds are on, but if I plug my monitor to GPU, there is no signal. I thought first that my mobo didn't support the new GPU, so I upgraded mobo (and new case for mobo) with no luck. Today I upgraded my PSU to make sure power wasn't the issue. Still no luck.  I have clean uninstalled all previous drivers and other GPU software, then checked multiple times that there is no trace of any AMD software. When I attempt to install drivers from manufacturers site, specifically for this GPU, it hits with error 175, hardware not supported. Legacy drivers are not installing either. I have gone through my BIOS multiple times, but there are no options regarding PCIe slots or primary graphics devices.

My specs:

GPU: Sapphire AMD Radeon R9 280X Dual-X

CPU: Intel i7 2600 3.40GHz

Motherboard: Asus p8Z68-V PRO/GEN3 LGA 1155

RAM 16GB

Windows 10 home 64bit

PSU: Seasonic 750W

BIOS version: American Megatrends Inc. 3603, 9.11 2012

I can't find drivers fit for Sapphire AMD Radeon R9 280X Dual-X anywhere. Where could I find them? Or is my gpu just broken?

Thank you in advance!

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1 Solution

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elstaci
MVP

Re: Sapphire R9 280X defective?

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Downloaded your manual from Asus for your motherboard. Here is where you can change the Graphic card from iGPU to dGPU in motherboard's BIOS:

View solution in original post

26 Replies
kingfish
Volunteer Moderator
Volunteer Moderator

Re: Sapphire R9 280X defective?

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tiredofmygpu
Journeyman III

Re: Sapphire R9 280X defective?

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I appreciate the answer, but there ais no "280" option in the product section. 270 or 290 drivers won't isntall, but I will try clean install.

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tiredofmygpu
Journeyman III

Re: Sapphire R9 280X defective?

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I tried clean installing with the steps provided, booted in safe mode, ran DDU and disabled antivirus. Couldn't install. This time it popped an error: AMD graphics device not found. No error code. Is there anything else I could try?

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Ray_AMD
Community Manager
Community Manager

Re: Sapphire R9 280X defective?

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All supported products use the same driver.


Please post a screen shot of your device manager with the Display Adapters node expanded.

kingfish
Volunteer Moderator
Volunteer Moderator

Re: Sapphire R9 280X defective?

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The 280 is part of the 200 Series

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tiredofmygpu
Journeyman III

Re: Sapphire R9 280X defective?

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Laitehallinta.JPG

As you can see, Windows only detects Intel Graphics and I have hidden devices shown as well. GPU is firmly in place, leds and fans are on, and switching PCIe slots hasn't helped.

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tiredofmygpu
Journeyman III

Re: Sapphire R9 280X defective?

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Thank you for the info, so no need to keep looking for specific drivers. Either way, the drivers won't install. Gives me error 173, hardware not supported.

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Ray_AMD
Community Manager
Community Manager

Re: Sapphire R9 280X defective?

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Plug the monitor into the Radeon card and try again. If that doesn't work, disable the Intel GPU in the BIOS.

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tiredofmygpu
Journeyman III

Re: Sapphire R9 280X defective?

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As I told in the original post, plugging monitor to GPU gives a black screen. DVI or Hdmi, neither works. If I plug my monitor into the motherboard, no problem. BIOS has not been very helpful. There is no option regarding prefered PCIe slots, and I did not find an option to force stop the Intel graphics.

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