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Drivers & Software

badumbad
Journeyman III

Sapphire 5500xt : Experiencing random black screen/flicker when gaming

Sometimes when I boot up my PC and run a game, my screen will go black or sometimes flicker, but everything is still running. It doesn't crash and you can even hear the in-game audio. However, once I reboot my PC, the problem is gone no black screen or whatsoever. I've seen different posts having the same problem but the posts were all about 5700s gpu and I saw AMD fixed the display loss on 5700 series gpu here 

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-4-2 

  • Radeon RX 5700 series graphics product system configurations may intermittently experience a display loss or black screen while gaming or on desktop with a limited number of displays.

. Hoping that anyone with 5500 series gpu having the same problem or the staffs will see this post. 

2 Replies
colesdav
MVP

Re: Sapphire 5500xt : Experiencing random black screen/flicker when gaming

Did they fix it though?

Known Issues


Some users may still experience black screen or system hang issues during extended periods of gameplay. AMD will continue to monitor and investigate reports of these issues closely.

0 Likes
kingfish
MVP

Re: Sapphire 5500xt : Experiencing random black screen/flicker when gaming