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Drivers & Software

Journeyman III
Journeyman III

Ryzen Master stopped responding

Hello have a good day,

I have a issue with Ryzen Master. By the way, I've Ryzen 5 2600X cpu and Gigabyte X470 motherboard. Yesterday, I update my Bios F42g > F50a (I've never had a problem in Ryzen Master before.)

Today when I open Ryzen Master, app doesn't responding and closing. I was try uninstall Ryzen Master with ccleaner than download for 2600X Ryzen Master here and try reinstall. But this isn't work. Can you help me? Because I really gave a big fight about it. Thanks. :lol:

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15 Replies
Adept I
Adept I

Re: Ryzen Master stopped responding

I have a 3900x with an Asus Strix X470-F on 1.0.0.3 ABBA and it is having the same issue.  I thought it might be a conflict between monitoring tools but when running nothing but Ryzen Master any time I click on anything that has a popup it freezes.

My log states this:

The program AMD Ryzen Master.exe version 2.0.2.1271 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 37ec
Start Time: 01d59a4d99289b5d
Termination Time: 6
Application Path: C:\Program Files\AMD\RyzenMaster\bin\AMD Ryzen Master.exe
Report Id: 5efb8924-ffa8-4f5f-ba1a-a5cffd8c38b6
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

Security and Maintenance doesn't show anything of course. 

Adept I
Adept I

Re: Ryzen Master stopped responding

FYI it only freezes when I have it on a secondary monitor. If I have it on my primary 144hz monitor its fine.  Move to a 60 hz monitor and it freezes. 

Adept I
Adept I

Re: Ryzen Master stopped responding

Tested at 60 hz on my main monitor, so all 4 were at 60hz, still crashed.  Looks like it only works when on the primary monitor.  Weird bug to have.

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Adept I
Adept I

Re: Ryzen Master stopped responding

Hello, i'm french user (so sorry for my english spoken)

I have the same problem on R5 2600 with Gigabyte B450 DSH3.

Since i upgraded with bios F50a yesterday, Ryzen Master freeze when it launch.

Réinstalling the ryzen master didn't solve the problem.

Maybe it is the windows 1909 upgrad, but i doubt about it.

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Adept I
Adept I

Re: Ryzen Master stopped responding

If you have multiple monitors only launch it on the primary monitor in windows.  that worked for me. 

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Adept I
Adept I

Re: Ryzen Master stopped responding

I have only 1 monitor

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Journeyman III
Journeyman III

Re: Ryzen Master stopped responding

Hello, I'm having the exact same problem, only 1 monitor, same specs as OP (R5 2600x, X470 Ultra Gaming). Just updated my bios to f50a from f42g, and after that Ryzen Master would only appear as a transluscent window, like when it's loading, and then crash. I tried installing an older version, instaling it again, updating it from the older version without uninstalling. However, there were only two scenarios, where Ryzen Master just opened, everything normal. Once seemingly randomly, the other on the first startup after I installed the older version  

I have a 75 hz monitor btw.

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Journeyman III
Journeyman III

Re: Ryzen Master stopped responding

I was contacted AMD customer service. As you may have sent me the answer, maybe we can help for the solution. In the meantime, both solutions didn't work for me.

Well, here's the text;

"I suggest you to please Uninstall the present Ryzen master and reinstalling the newer version https://www.amd.com/en/technologies/ryzen-master  

please refer to the user guide section 7.5, page 33 https://download.amd.com/documents/AMD-Ryzen-Processor-and-AMD-Ryzen-Master-Overclocking-Users-Guide...

"Recovering from Uninstall/Install issues If an existing Ryzen Master version fails to uninstall properly or fails to upgrade properly when a new version is being installed, use the Microsoft install/uninstall troubleshooter to clean up the Ryzen Master elements so that Ryzen Master can be cleanly installed."

See Microsoft application installation troubleshooter: https://support.microsoft.com/en-gb/help/17588/fix-problems-that-block-programs-from-being-installed...

Although issue persists please refer the page no 5 and 6 from the below link

https://www.amd.com/system/files/documents/ryzen-master-quick-reference-guide.pdf "

Adept I
Adept I

Re: Ryzen Master stopped responding

Not found the solution yet, but for information, today i tried to downgrade my bios to F42e AGESA 1.0.0.3 ABBA (the last version before the new one 1.0.0.4)

And everything re-started to work well(no crash at all)