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Drivers & Software

clopaper
Journeyman III

Re: Ryzen Master does not start properly

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I got my Ryzen 5 2600 yesterday and I've got the same issue when trying to start Ryzen Master.

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amdmatt
Community Manager
Community Manager

Re: Ryzen Master does not start properly

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For folks seeing this issue, please can you provide the language you are using in Windows? So far we have two mentions of users using German language from CEOLLACH and Andreas.

Appreciate it.

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delano
Adept I

Re: Ryzen Master does not start properly

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okey i just  see that the problem is the lenguaje on my other system whit english lenguaje no problem but whit my spanish systeam y need to install an older version

vinetar
Journeyman III

Re: Ryzen Master does not start properly

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Hello guys!

I have the same issue.

Bought Asus X470 Prime with 5 2600X - Ryzen Master won't start only the outline appears and disappears again.

I also have the German systemlanguage (Austria).

After installing the older version mentioned from Delano it worked

Ryzenmaster_vers1400728.PNG

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pocketmoon
Adept I

Re: Ryzen Master does not start properly

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reposting here as I've been directed to use this thread.

I can't install latest Ryzen Master and I believe it's the same underlying issue (Qt)

If I break down the install process the step that fails is this :

C:\AMD\RyzenMasterExtract\MSIFiles\Qt_Dependancies\Setup.exe

The crash report uploaded by Ceollach shows the failing dll to be Qt5Core.dll

Hope this helps!

Cheers,

Rob

varahil
Journeyman III

Re: Ryzen Master does not start properly

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Russian win10x64. 1.4 works fine, 1.5 popup and close.

j-c
Journeyman III

Re: Ryzen Master does not start properly

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Hello,

i have exactly the same problem with my new setup, and i have windows in french

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gazell0r
Journeyman III

Re: Ryzen Master does not start properly

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Same problem here. Ryzen 2700X on x470 board with German Windows 10 64 Bit. Wont start. Only thing i get is the transparent screen and then the programm exits.

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xylophage
Journeyman III

Re: Ryzen Master does not start properly

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I have the same problem. Newly built computer, fresh install of Windows 10, Ryzen Master does not start.

My Windows install is in French.

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zeus
Journeyman III

Re: Ryzen Master does not start properly

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Same here just build a new system everything runs fine except Ryzen Master it starts, shows transparent window and closes down without an error message.

System:

Win10 pro 64Bit (latest drivers and updates)

language: German

Ryzen 7 2700x

MSI B450M Mortar

11GB EVGA GeForce GTX 1080 Ti FTW3

Corsair CMW32GX4M2C3000C15W Vengeance RGB PRO

Samsung 970 EVO 500 GB

Samsung 860 EVO 500 GB

WD RED WD40EFRX 4TB

be quiet! Straight Power 11 650W