Drivers & Software

[leonswz]

OK, so I have a Surface Laptop 3 and consequently a Ryzen 5 3580U, but it's recognized from the Laptop as Ryzen 5 3550U. The Adrenaline Software throws the Error 182, hardware is not compatible.

Did anyone ever had this issue and know how to solve it? Or am I the only one having this issue?

The drivers installed are from the official AMD website and the Windows Version is 1909. 

[elstaci]

You have the wrong AMD Driver being installed which is why you got that error.

AMD Download page has a specific AMD Driver for the Surface Laptop 3 Ryzen APU from here: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-9-... 

[leonswz]

I downloaded and installed this driver, but it's still showing the non existent Ryzen 5 3550U 

[elstaci]

Try using this basic method or removing and installing the AMD Driver from your laptop and see if the results are different.

Good chance the previous AMD driver is corrupting the current AMD driver you are trying to install:

Uninstall the current AMD Driver using DDU as per this method:

It could be due to a corrupted AMD Driver installation.

Download free program DDU (Display Driver Uninstaller). Run it in Safe mode with the internet disconnected.

You can also run it in Windows Desktop but then you would need to Reboot the computer for DDU to finish erasing all of  the AMD Driver traces from your computer.

 Once it finishes uninstalling the current AMD Driver in Safe mode and boots back to Windows Desktop, still with the Internet disconnected, delete the AMD Installation folder C:\AMD if it was created before.

Now install the full AMD Drive package you downloaded manually from AMD Download page. Not the express package. Run the package and if it installs correctly again delete C:\AMD folder and reconnect the internet.

This should prevent any conflict when installing the new version from the previous version.

By the way, C:\AMD is always created whenever you run the AMD Driver package