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Drivers & Software

Sparkerman
Journeyman III

Ryzen 3500, 1650s restarting on video playback but not on games.

Pc will throw Windows Error 18 after playing back any sort of video. Though it is completely fine playing games on. Not sure what could be causing this issue any sort of feedback would be appreciated!

System: Ryzen5 3500

MSI bazooka max b450m 

GTX1650s

2X Crucial Ballistix 8gb 3200mhz RAM 

650w PSU

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3 Replies
saidiop91
Adept I

Re: Ryzen 3500, 1650s restarting on video playback but not on games.

Error 18 seems to be a driver issue. Make sure you have the latest Nvidia drivers for you 1650Super. Check if there is a bios update for your motherboard also.

If the computer does not shutdown immediately after starting a video, pull up the task manager and check the performance monitor to see whether the CPU or GPU utilization goes through the roof

There is a Windows troubleshooting tool that might also help you:

Open the Control panel on your Windows 10 computer.

Change the "View by" option to Large icons > click on "Troubleshooting" > click "View all" option on the left panel > run "Video playback".

 

Sparkerman
Journeyman III

Re: Ryzen 3500, 1650s restarting on video playback but not on games.

I've installed the newest driver for my GPU and double checked on my board. Troubleshooting said there were no issues, also checked task manager and CPU and GPU stay around 20-25% 

I'm really stumped on this

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saidiop91
Adept I

Re: Ryzen 3500, 1650s restarting on video playback but not on games.

I found this reddit post: https://www.reddit.com/r/graphicscard/comments/gjo1do/gtx_1650_super_in_a_dell_8700_fixed_random/?ut...

Hopefully it will help you solve the restart issue

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