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Drivers & Software

Journeyman III

RX580 Driver Update hang freeze

[Windows 10 Pro - 64 bit]

Adrenalin 2020 Edition 20.4.2 driver installation hangs [1]. Specifically, in the middle of the install, the entire machine just freezes... audio buzzes... cannot move the mouse or do anything. Power cycle required.

- New install of Windows; not a reinstall, completely started from scratch with a new drive and fresh install.

- Uninstalled default driver (Radeon RX 580 Series) from device manager

- Turned off automatic updates

- Rebooted in safe mode

- Unplugged network cable

- Ran setup as root

- Attempted to install manually by choosing C:/AMD/Win10-Radeon-Software-Adrenalin-2020-Edition-20.5.1-June10

- Radeon RX 580 Series drivers are installed, which I believe are auto-installed by windows.

Perhaps some conflict between the Windows default driver and the AMD driver.

Very frustrating... a driver installation is #1 on the user experience list. This needs to be smoother, or clear work-around from AMD available. Googled for two solid hours.


1 Reply
Journeyman III

I have the same problem, but i cant install the new drivers at all. The install gives me a message that theres still part of an old driver installed.

When i run DDU or the AMD driver uninstaller (in safemode), the system completely freezes and the only thing that works is a powercycle.

Rest of the system is working fine. It's just that a lot of the games i play, crash or reboot the system with the current drivers.