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Drivers & Software

Greystal
Adept I

RX580/Black Screen of Depression

Hello. This is another black screen problem post. 

OS: Win 10 x64

MB: Asus ROG Strix b450-e gaming

CPU: AMD Ryzen 5 2600

Graphic card: MSI RX580 Current software: 21.10.2 

Power unit: Aero Cool KCAS-850G

Problem: Some games cause loss of signal/black screen of depression to occur during gameplay, either at the start or after sometime. During black screen, I can still hear in-game/system sounds but PC is totally unresponsive. Graphic card fans start spinning at almost top speed even though card itself it typically warm at best. Only hard reset helps and occasionally graphic card drivers do not properly load after reboot, requiring additional reboot or turn-off/turn-on. The thing is I currently get this problem even in games I used to play for years with no issue, like Total War Warhammer II.

I tried:

1) DDU + driver reinstall - no fix.

2) Wattman to 50% + fan speed adjustment - no fix.

3) Toggling off EnhancedSync/FreeSync - did help with some games like Monster Hunter World, War Thunder.

4) Updating chipset/BIOS - no fix.

5) Installing most software/drivers still available on amd.com - no fix.

Please help! 

 

11 Replies
ThreeDee
Elite

Re: RX580/Black Screen of Depression

Try a different power supply 

|5900x w/Noctua NH-D15 2x140mm Fans|x570 Taichi|2x16GB RGB HyperX Predator 3200@3800 w/1:1 FCLK|MSI 6700XT|Seasonic FOCUS PX-850 850W 80+ Plat|Nighthawk Z-RGB Case|8x120mm RGB Fans|
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shoesfx
Adept II

Re: RX580/Black Screen of Depression

same issue here

try to turn off bios fast boot, it helped me. 

currently i only have black screens with rainbow 6 extraction and no other game

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Greystal
Adept I

Re: RX580/Black Screen of Depression

If I remember correctly  I did it already. Thanks anyway, will check BIOS to be sure.

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andrew3408
Adept I

Re: RX580/Black Screen of Depression

Are you running the card in stock on the gpu? or do you have it overclocked? sounds like a video driver though or the card is getting hot

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Greystal
Adept I

Re: RX580/Black Screen of Depression

No manual OC, maybe factory OC, but I can```t tell really. In most cases it is warm at most during my tests - load OS, quickly run then game, get black screen. Radeon software never showed it getting even close to overheating, though sensors on card itself might be malfunctioning. Then again a can play some pretty graphically intense games for hours with no problems, so I doubt it is overheating.

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Greystal
Adept I

Re: RX580/Black Screen of Depression

Checked BIOS. Fast boot was ON. Turned it OFF. I updated the BIOS a couple of months ago, so of it is a default option, it switched ON back. Unfortunately turning it OFF did not solve my problem. 

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drjotty
Journeyman III

Re: RX580/Black Screen of Depression

I have exactly the same issue, had card running for over a year no problem them in last month it keeps going black screen same as you.

tried differnt gpu in pc and it works fine now trying the rx580 in another pc to see if it still fails.

nothing has changed in my pc to make me think it caused the issue to start. i have reseated the ram and tested it and all okay.

i have restricted performance in gpu software by moving it to not turbo boost but it still fails.

as you say not getting hot but i did repaste heat paste  no change.

i havent changed power supply but see no reason to think there is an issue there 500w.

for me i just load fortnite and it fails as soon as the game loads.

 

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drjotty
Journeyman III

Re: RX580/Black Screen of Depression

my gaming  pc is a ryzen 5 32g ram 500w psu rx fails to black scren on gaming

I just tried my rx580 in a spare i5 16gb ram 700w psu and played a round of fortnite no problem?

next step is to move the spare 700w psu to my main pc to see if the card runs okay again but using the 700w psu instead of the 500w with no other changes.

 

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drjotty
Journeyman III

Re: RX580/Black Screen of Depression

I have ordered a 700w psu to fit in place of the 500w in case it cant cope as the card worked in another pc with a 700w psu yesterday.

Turns up tomorrow for me to fit and try. I wonder if it will fix the issue.
nothing else i tried has resolved the issue so far so i was very surprised when the card worked in the other pc so i am thinking it is not the card itself hence ordering new psu. i will update once i have fitted it, fingers crossed.

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