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Drivers & Software

Adept I
Adept I

RX5700XT black screen/crash with "light" games and Adrenalin 20.x.x

Hello everyone,

I'm facing a lot of issue with a ROG 5700XT that I recently bought.
First of all, this is my rig:

AMD Ryzen 3800x

Gigabyte AX370 Gaming 5

4x8 GB G.skill 3200 MHz CL15 @ 3600 MHz CL16

ROG Strix 5700XT

Corsair HX620

LG 27GL850 (connected via Displayport)

Unfortunatly I'm facing the black screen issues that involves a lot of 5700XT (with sound freeze and reboot of the system with WHEA ID: 18), but in my case the problem is only with "light" games like CS:GO and Dragon Ball:Kakarot and always with Adrenalin 20.x.x driver.

In fact this issue involves only that games, while I can run Battlefield V for hours and hours.

These are the attemps that I have made since now:

- set the ram to 2133 MHz,

- install different bios (F42e, F50a, F50e)

- update the vBIOS to the last available version

- downclock and undervolt the GPU (up to 1000 MHz 1 V) or to change in a lot of ways the curve freq/volt

- run the system on a clean installation of Windows 10 20H2 (with all the last availables updates) with only the video and the chipset driver installed
- change the refresh frequency of the monitor to 60-120-144 Hz
- every time that I changed the video driver I made a clean with DDU and then install the driver (release tryed: 19.12.1, 20.4.2, 20.9.1, 20.11.1, 20.11.2, 20.12.1)

- stressed for hours with 3D Mark and MSI Kombustor without any issue

- I also logged the videocard parameters with GPU-z during more than one crash, but I didn't recognize any spike of voltage or incoherent data

The black screens and crashes happened only when I'm playing with CS:GO and Dragon Ball: Kakarot (even on the menù of the games and anyway in the early 30-60 seconds).

Honestly I don't think this issue is related to a power supply issue because:

- CS:GO and DB:K are not "power hungry games"

- BFV is much more stressfull and 3DMark and MSI Kombustor even more, and I didn't face any issue

- if I rollback to the Adrenalin 19.12.1 I can play CS:GO, DB:K for hours without any crash.

I think this is an issue related to the driver itself and no one else than amd can solve it.

Anyway, any idea is welcome if can help me.

Thank you.

17 Replies
Journeyman III
Journeyman III

Re: RX5700XT black screen/crash with "light" games and Adrenalin 20.x.x

i have same problem 3700x and 5700xt running with amd 20.5.1 getting the most stable version of my pc sadly i cant afford buying intel stuff to have a normal working machine as amd doesnt respond to hundreds of us having the same problem money wins sadly dreams gets destroyed and big companies get richer. try amd 20.5.1 drivers and msi afterburner for custom curve i am struggling to fix bsod from the moment i built pc feb2020 till now still not fixed tryed every possible solution online exept rma cpu 

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Adept I
Adept I

Re: RX5700XT black screen/crash with "light" games and Adrenalin 20.x.x

Thank you for your reply. It’s a cold comfort, but at least I’m not alone. I hope that both will find a solution.

In the next days I will receive a new Corsair AX760 (I already have to buy a newone): I hope to solve my issues otherwise I thing I will change my videocard.

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Journeyman III
Journeyman III

Re: RX5700XT black screen/crash with "light" games and Adrenalin 20.x.x

i dont think its a  gpu problem i think its a chipset  - cpu voltage problem try to rma cpu if its on warranty

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Adept I
Adept I

Re: RX5700XT black screen/crash with "light" games and Adrenalin 20.x.x

Before the 5700XT I had an RX480 that ran without any issue for more than 3 years, even with the 3800x.

I suppose the cause of the issues is either the power supply (I found out that with the Adrenalin 20 the boost is much more aggressive than with 19.12.1 and this could create instability if my power supply is not enough robust) or an incompatibility with the chipset x370 that is quite old if compared to the 5700xt.

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Adept I
Adept I

Re: RX5700XT black screen/crash with "light" games and Adrenalin 20.x.x

dont think its a CPU issue its a GPU issue is what i think if u look around these forums others are having the same issue

 

what you can do is get a cheap geforce card till the drivers fix the problem

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Challenger
Challenger

Re: RX5700XT black screen/crash with "light" games and Adrenalin 20.x.x

in any case I wouldn't oc the ram as it can cause random restart/ shutdowns

let it at 3200 max (CL16, as CL15 is for intel i think)

and then start tests from here

 

 

psu should be ok , but you never know , if you can check with another 700W/750W one maybe

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Adept I
Adept I

Re: RX5700XT black screen/crash with "light" games and Adrenalin 20.x.x

Today I should receive a new psu (Corsair AX760) and I will check with it and report here the results of the tests.

About the memory, I tryed to set it to 2133 MHz and with 20.x.x. the system crashed after few seconds of CS:GO.

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Challenger
Challenger

Re: RX5700XT black screen/crash with "light" games and Adrenalin 20.x.x

yup , i saw you tested at 2133mhz,  but whatever , i wouldn't try to set back to 3600 before being sure to find the problem as 3600 instead of 3200 can add new problems too, it can't really help to solve

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Adept I
Adept I

Re: RX5700XT black screen/crash with "light" games and Adrenalin 20.x.x

Hi guys for the black screen crash, I had the same problem and was afraid that my power supply wasn't enough (600W). However I saw somewhere that says that the latest version of Windows (20H2) was the problem and to fix this, I had to go back to the Windows 10 2004 version, this is what I did and since then, I don't have any issues anymore, maybe you should try this.

 

I hope this will help !

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