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Drivers & Software

Huynguyen111
Journeyman III

Rx 7900xtx driver crash after resetting pc

 I download the new driver(Adrenalin 22.12.1 for Radeon RX7900 Series) for my Rx 7900xtx. The pc crash after a restart. I stressed tested Ram, and CPU before installing graphic card. Everything works fine. The auto repair doesn't work for me. The system won't work until I reinstall Windows 10(deleting all my files). Now my pc is working without a driver. I'm unable to play any game on that

CPU: ryzen9 7950x

Ram: G.Skill Flare x 6000mhz (64GB)

GPU: Rx 7900xtx

Motherboard: Asrock B650 pro Rs (latest bios)

SSD: Samsung 980 pro 2TB

 

 

 

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10 Replies
Matt_AMD
Community Manager

Please try a clean installation of the driver, and just before installing the driver tick the option called Factory Reset. Instructions on how to do this here

 

Matt_AMD_1-1671105678565.png

Let us know how you get on after trying the above.

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I had a similar issue. After installing the driver's i could try some games without an impressive upgrade to be honest, i came from a gtx1070 and should be more noticeable the upgrade in my opinion.

Well after restart i got a amdihk32.dll failure all time spaming and i tried the factory reset. It was a nightmare because its says the installation will star after reboot and it didn't. So i tried a few times and then i decided to go into normal installing. When it complete the error continues poping up and i decided to format the pc (a completely new installation of w11) and after install windows and adrenaline driver's the first thing that happend is the error shows up.

So after wasting 1200€, im not able to play my games and i have not a impressive feeling when i could...

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Matt_AMD
Community Manager

Thanks for the post. Please can you submit a bug submission using the Bug Report Tool? Instructions on how to do that here

In the meantime, please make sure your operating system is fully up to date, and try the steps listed above to a Clean installation and Factory Reset of the 22.12.1 driver package

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Ok, i will in a few hours.

1 important thing that also happened to me its that i can't open adrenaline control panel even no 1 time, i tried every time in every step i did and i couldn't. When i tried to open it, its do something like a reset, because the simbol in the taskbar go away for a few seconds and then comeback.

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I reinstalled Windows 10. I ran into a PCI driver issue. Microsoft help center fixed it for me, but now I am unable to use the AMD chipset. Factory reset checked. I currently working with bug submission

Annotation 2022-12-15 042944.png

 

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I see you have your system memory overclocked at 6000Mhz, which is quite a high number for a capacity of 64GB. Please could you try temporarily using the Motherboard BIOS default settings with the memory speed running at 4800 to see if that helps. 

If the issue continues, please submit an eticket, providing your full system specs and a DXDIAG/MSINFO32 report in NFO format so we can continue troubleshooting. https://www.amd.com/en/support/contact-email-form

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kini
Journeyman III

After trying all the ways, nothing fix it.

Im trying to re format all the pc. Im going to start for install all the updates then i will install amd drivers. If this doesn't works I'm done.

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ThreeDee
Paragon

what power supply?


ThreeDee PC specs
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corsair  1000w power supply

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Try disable windows Fast boot on power management and reboot ur pc

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