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Drivers & Software

ehsan_w97
Adept I
‎05-09-2020 06:44 AM

RX 5700XT Green Screen Crashes

Below are my computer details:

Computer Type: Custom Built Desktop

GPU: PowerColor AMD Radeon RX 5700 XT Red Devil 8GB GDDR6 HDMI/3xDP Video Card.Factory OC and No Crossfire.

CPU: Ryzen 9 3900x at Stock Frequencies.

Motherboard: Gigabyte X570 Aorus Elite | Bios version: F11

RAM: HyperX Fury HX432C16FB3K2/16 DIMM DDR4 (Kit 2 x 8 GB) 16 GB 3200 MHz CL15 1Rx8XMP profile 1 selected on bios to run at 3200MHz. In slots 2 and 4 for dual-channel mode.

PSU: Corsair CP-9020187-UK 750 W RM750x Fully-Modular ATX Power Supply

Operating System & Version: Windows 10 Pro | Version 1909 | Build 18363.815

GPU Drivers: 20.4.2

Chipset Drivers: Unsure with which chipset drivers are installed.

Background Applications: Discord, Firefox sometimes.

Description of Original Problem: The issue at hand: When playing any game, GTA 5, Overwatch, Warframe and others after a few hours of gameplay the PC will have a green screen and then restart. This occurs only whilst gaming sessions as I haven't seen it during normal use which leads me to believe its a driver issue. This issue occurs at least once every day which is very annoying and frustrating to deal with. I know AMD drivers do improve over time so I hope AMD can fix this issue. Best way to replicate this issue is to play a solid 4 or 5 hours of Overwatch and a green screen crash will occur.

Troubleshooting: One of the steps I was told by AMD support via email was to use DDU and install the latest AMD drivers which were 20.4.2 I believe. However, the issue still persisted after the clean install of the new drivers. I have also disabled HW Acceleration in firefox and discord also.

1 Solution
old_noobette
Adept II
‎05-09-2020 01:51 PM

Ok i personally have experienced this green screen and resolved it.

1. Get Display driver uninstaller from Guru3d

Videocards - Handy Utilities 

2 Restart your machine in safe mode.

 3 Wipe ALL AMD graphics drivers ( do it twice if you like)

4 restart the machine in normal mode.

5 Download AMD driver 19.12.1 from Guru3d

AMD Radeon Adrenalin Edition 19.12.1 driver download 

6 OK now here is the important part choose "custom install"

The installer will try to get you to download the latest drivers so make sure you select 19.12.1

Now.... in the install screen there will be features checked to install.

Make sure everything is UNCHECKED except the DRIVER ONLY

 restart the machine Also make sure that the graphic drivers are NOT set automatically update.

This "driver only" resolved ALL my studders and crashes.

Now if you feel the need to Overclock try Sapphires Trixx application.

View solution in original post

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