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Drivers & Software

almedin82
Adept I

RX 5700 XT PC Restart with all drivers after 19.12.1 dec2

Hello, I have PC restart in several games with the lastest Adrenalin Software 2020 exept with 19.12.1 drivers from dec2.

I have system crash in COD Modern Warfare and Warzone, Prepar3D v4, Generation Zero, etc...

With 19.121 dec2 seems everything is alright but they are not good for example for X Plane 11 I can't run in Vulkan api with this drivers...

Now I'm using 20.4.2

My PC Specs:

CPU: AMD Ryzen 7 3800X 4.4 Ghz

Cooling: NZXT Kraken X52 Liquid Cooling

Motherboard: Asus ROG B450-F Gaming (Bios Version 3003 x64) Chipset Drivers (amd_software_2.01.15.2138)

RAM: 32 GB Kingston HyperX Fury DDR4 2666 Mhz RGB

VGA: Sapphire NITRO+ RX 5700 XT 8G GDDR6

Sound Card: Creative Sound BlasterX G6

SSD: XPG SX8200 Pro PCIe Gen3x4 M.2 2280

SSD: Kingston HyperX 3K 240GB 

SSD: Kingston UV500 480GB 

SSD: 1TB ADATA SSD Ultimate SU630 

PSU: EVGA SuperNova G2 850W 80+ Gold

Monitor: Dell S3220DGF VA 32'' HDR 2560x1440 165Hz (using DP Port on 165Hz)

OS: Windows 10 Pro x64

I have this problem for months and is didn't fixed yet...

Thanks,

Almedin

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5 Replies
mickeekung
Challenger

Re: RX 5700 XT PC Restart with all drivers after 19.12.1 dec2

Before it restart, you face with black screen and freeze or not?

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almedin82
Adept I

Re: RX 5700 XT PC Restart with all drivers after 19.12.1 dec2

Yes with black screen.

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mickeekung
Challenger

Re: RX 5700 XT PC Restart with all drivers after 19.12.1 dec2

Can you try to change PSU and run for a period of time? Many people in here that the problem  was caused by PSU.

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almedin82
Adept I

Re: RX 5700 XT PC Restart with all drivers after 19.12.1 dec2

I think is not a problem with PSU becouse I didn't have that problem with old drivers 19.12.1 dec2 so is probably with lastest drivers...

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almedin82
Adept I

Re: RX 5700 XT PC Restart with all drivers after 19.12.1 dec2

I fixed the problem temporarily. I installed the old 19.12.1 drivers from dec2 I make clean install. After that I go to Device Manager and on Display Adapter RX 5700 XT I click manually "Update Drivers". Choice browse from my computer and navigate to extracted folder of latest drivers C:\AMD\Win10-Radeon-Software-Adrenalin-2020-Edition-20.4.2-Apr23\Packages\Drivers\Display. Install this drivers manually through the device manager restart your computer and problem fixed. Im still using the old Adrenalin 2019 software but with latest drivers 20.4.2 and no problems at all. no system restart in COD MW and also I can play X Plane 11 without problems. Not yet tested in Prepar3Dv4.

This is the best temporary solution for me until they fix the problems with new driver software.

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