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Drivers & Software

lieutenantnog
Adept I

rx 5700 xt game freezes and computer restarts

The system is fresh ~2weeks or so

Radeon RX 5700 XT TUF X3 OC GAMING

Windows 10 64bit 1903

Adrenalin Driver  19.7.5 (currently)

AOC AG271QX 2560x1440p 144hz monitor

Asus TUF B450-PRO GAMING bios version 1820

Ryzen 5 3600x

Corsair CX650 650W 80 PLUS Bronze

G.Skill 2x8GB Ripjaws V, DDR4 3200MHz, CL16

The problem looks similar to what most people are posting about but maybe its different.

My problem is games freezing for a few seconds and then pc would restart.

No display input or a game simply crashing to desktop happened perhaps twice in 2 weeks.

No crashes outside of games and temps look ok.

Games i tried so far all with native resolution and mostly high settings all running smoothly.

The Witcher 3

Crashing anywhere from 5minutes to 1hour, can happen at any time in cutscenes menus or just playing.

Dota2

Mostly running for 15minutes - 2hours and in one game every time a certain ability(Will-o-Wisp) was used. No luck trying to reproduce that one.

The Outer Worlds

So far only one crash in main menu and one in ingame menu ~8hours played

Borderlands 3

no crashes

Hollow knight

one crash

CS:GO

one crash

What i have tried so far

Driver versions 19.7.5 /19.9.2 / 19.11.1/  19.11.12. Clean install with DDU and no internet/ normal install / manual install without amd settings. Perhaps not every method with every driver version however.

Default wattman settings /  undervolt / underclock

Various memory speeds and power settings

Possibly 19.7.5 feels most stable cannot say for certain if that is the case. Maybe there is a magical combination that works?

Problem something else?

Send help

Thanks

19 Replies
bogdan_berbece90
Journeyman III

Re: rx 5700 xt game freezes and computer restarts

Sorry I can't help, but just know you are not alone. 

I've just sent my powercolor 5700xt for an RMA, and will keep you guys posted when I hear back. My main issue came after the last update and not having video outpur from my processor, it's impossible to troubleshoot as now I get the VGA red led on on my mobo, hence my card is not even detected. 

Hope someone with similar issues found a solution.

0 Likes
Matt_AMD
Community Manager
Community Manager

Re: rx 5700 xt game freezes and computer restarts

Are you running Discord or a web browser when you experience this issue?

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lieutenantnog
Adept I

Re: rx 5700 xt game freezes and computer restarts

sometimes but it doesnt seem to make a difference

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Matt_AMD
Community Manager
Community Manager

Re: rx 5700 xt game freezes and computer restarts

Please try disabling hardware acceleration in Discord and your web browser to see if that helps.

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lieutenantnog
Adept I

Re: rx 5700 xt game freezes and computer restarts

i have, and also crashes occur while no web browser or discor or anything besides steam / epicgames store is open

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rx5700xt_owner
Journeyman III

Re: rx 5700 xt game freezes and computer restarts

I have the same problem in Control game (power color rx 5700 xt red devil, ryzen 3600, msi b450 tomahawk max with agesa 1.0.0.4B, PSU seasonic 850W gold). Game freezes with "trrrrrr" sound and then pc would restart. (discord is not used)

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colesy
Journeyman III

Re: rx 5700 xt game freezes and computer restarts

Are you getting "Display driver amdkmdap stopped responding and has successfully recovered." in Windows Event Viewer? That's what I'm getting. Crashes non-stop.

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rx5700xt_owner
Journeyman III

Re: rx 5700 xt game freezes and computer restarts

No, in my case, it's just restarting, without any record in Windows Event Viewer

animebro
Adept I

Re: rx 5700 xt game freezes and computer restarts

Same issue. Most of the time im playing hunt:showdown. Its always random, no pattern far as I can tell. Sometime it crashes while playing WoW, but not usually. Been happening for a while now, nothing is fixing it. Very disappointing.

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