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Drivers & Software

c63
Adept II

RX 5700 XT Eyefinity PLP doubled lines / misalignment error

Hi,

I have got a new RX 5700 XT. First off, kudos to AMD for delivering such a great performance and to Powercolor for keeping noise at a low level. It's a huge step up from my previous RX 480.

Unfortunately, since switching to this GPU, I have an annoying graphic error whenever I'm in Eyefinity mode. On the right monitor, a horizontal area is doubled (and other lines must be missing, since nothing looks condensed), and mouse clicks are not registered exactly where the cursor is shown. Also, on both side monitors, a striped square shows up around the mouse cursor. (Right of the Additional Settings window in the screenshot.)

On a screenshot taken with Windows (by pressing PrintScreen), the problem is not visible, so I attach a photograph.

I already ran Cleanup Utility in safe mode. Then reinstalled the driver, rebooted, and then set up Eyefinity again. That did not help.

Anything else I should try? Thanks for any advice!

Specs copied from Radeon settings:

Radeon Settings Version - 2019.1004.1215.22045
View Release Notes - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-10-1
Driver Packaging Version - 19.30.25.10-191004a1-347413C-RadeonSoftwareAdrenalin2019
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01410
OpenGL® Version - 26.20.11000.13571
AMD Audio Driver Version - 10.0.1.12
Vulkan™ Driver Version - 2.0.106
Vulkan™ API Version - 1.1.119

Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon RX 5700 XT
Device ID - 731F
Vendor ID - 1002
SubSystem ID - 2398
SubSystem Vendor ID - 148C
Revision ID - C1
Bus Type - PCI Express 4.0
Current Bus Settings - PCI Express 3.0 x16
BIOS Version - 017.001.000.049
BIOS Part Number - 111
BIOS Date - 2019/08/26 04:01
Memory Size - 8176 MB
Memory Type - GDDR6
Memory Clock - 875 MHz
Core Clock - 1795 MHz
Total Memory Bandwidth - 448 GByte/s
Memory Bit Rate - 14.00 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
OpenGL® API Version - 4.6
OpenCL™ API Version - 2.0

Other system specs:

Windows 10 Pro 64 bit 1903 Build 18362.418

Mainboard: Asus Z170 Pro Gaming

RAM: 2 * 8 GiB Corsair DDR4-3000 (CMK16GX4M2B3000C15)

PSU: be quiet! STRAIGHT POWER BQT E9-700W 80+Gold

Graphics card: Powercolor Red Dragon Radeon RX 5700 XT

PLP Display setup (left to right):

  HP EliteDisplay E202 (20" 900x1600) portrait

  Asus PB328Q (32" 2560x1440) landscape

  HP EliteDisplay E202 (20" 900x1600) portrait

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14 Replies
elstaci
MVP

Re: RX 5700 XT Eyefinity PLP doubled lines / misalignment error

In the image you posted the Right Monitor seems to have the wrong resolution and color to it since it seems to be larger which indicates a lower resolution then the middle monitor. The monitor on the left has the same resolution as the middle monitor.

I presumed you were following the instructions on how to setup 3 monitors in Eyefinity from here: https://www.amd.com/en/support/kb/faq/dh-014 

You didn't mentioned how all three monitors are connected to the RX5700XT.  Are you using DP for all three or any adapters?

Here is the latest AMD Driver for your RX5700XT : https://www.amd.com/en/support/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-... 

Try using a previous AMD Driver in case it is an issue with your current driver from here: https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-s... 

colesdav
MVP

Re: RX 5700 XT Eyefinity PLP doubled lines / misalignment error

Make sure you double check the monitor display settings on the RHS monitor is not set to scaling mode Center:

pastedImage_2.png

pastedImage_3.png

I think it should be set to Full Panel or Preserve Aspect Ratio.
You may also want to check if you need to set Virtual Super Resolution to on.

Thanks.

drallim
Elite

Re: RX 5700 XT Eyefinity PLP doubled lines / misalignment error

In the image you posted the Right Monitor seems to have the wrong resolution and color to it since it seems to be larger which indicates a lower resolution then the middle monitor.

It's not though, that is what he means when he says the horizontal area is doubled. The top of that window is drawn twice.

c63
Adept II

Re: RX 5700 XT Eyefinity PLP doubled lines / misalignment error

Sorry, I should have chosen a desktop wallpaper that better shows the problem. @drallim is right in that I had the correct resolution. But it's not the whole top of the window, but a strip approximately in the vertical center with a height approximately (or maybe exactly) as high as the 160px that the (H 1600) side monitors extend the (H 1440) center.

I presumed you were following the instructions on how to setup 3 monitors in Eyefinity from here: https://www.amd.com/en/support/kb/faq/dh-014

No, but now after skimming over them, it doesn't seem to have any relevant news to me. (I've been using this monitor combination [more or less] successfully for three years.)

You didn't mentioned how all three monitors are connected to the RX5700XT.  Are you using DP for all three or any adapters?

Sorry, I'm using, from left to right:

  HP EliteDisplay E202 (20" 900x1600) | portrait | 5m HDMI extension + "normal" length (1.8 m or something) HDMI cable

  Asus PB328Q (32" 2560x1440) | landscape | 5m DP cable

  HP EliteDisplay E202 (20" 900x1600) | portrait flipped | 5m DP cable

Try using a previous AMD Driver in case it is an issue with your current driver from here: https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-s... 

I had already tried Win10-64Bit-Radeon-Software-Adrenalin-2019-Edition-19.9.2-Sep23 before posting, but did not mention it. Therefore, I didn't feel like also trying 19.9.3, because I found another workaround I'll post below :-)

But thanks a lot, @elstaci and @drallim!

c63
Adept II

Re: RX 5700 XT Eyefinity PLP doubled lines / misalignment error

Thanks, but Scaling mode was already set to "Preserve aspect ratio" for all displays, and changing to "Full panel" did not help. Switching VSR on or off neither.

c63
Adept II

Re: RX 5700 XT Eyefinity PLP doubled lines / misalignment error

After I noticed that the doubled part might be exactly as high as the unused 160px of the 900x1600 displays, I thought I'd try Additional Settings / Resize Desktop = "Expand". That fixed the problem. But it's not very useful when the center monitor's height is too small, so that in most games essential HUD parts would be missing. So I changed that back to "Fit".

Another observation:

  1. Discarded Eyefinity display group
  2. In Windows display settings, changed orientation from portrait flipped to portrait
  3. Eyefinity Quick setup

=> Right monitor is back flipped, as it was in the Eyefinity display group
So, discarding does not seem to discard all Eyefinity configuration. Otherwise, Quick setup should assume (normal) portrait according to current Windows settings.

What does work, is simply resorting to normal (non-flipped) portrait mode. That's not ideal for the RHS display, because of the thicker bezel, but I can live with that. If I still even notice that in a few months, I'll try flipped portrait with a newer driver then.

The cursor is still garbled on both side displays. But that's not so bad, since I use Eyefinity only for games, and in-game cursor looks normal (tested with Fallout 4).

Thanks again everyone!

colesdav
MVP

Re: RX 5700 XT Eyefinity PLP doubled lines / misalignment error

Thanks.

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colesdav
MVP

Re: RX 5700 XT Eyefinity PLP doubled lines / misalignment error

Have you tried bezel compensation for the RHS monitor?

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c63
Adept II

Re: RX 5700 XT Eyefinity PLP doubled lines / misalignment error

Yes, I have. When I still had the problem at RHS portrait flipped, even after discarding the Eyefinity display group, it always seemed to have remembered the settings I had on the previous graphics card, resulting in 4578x1440 px. The triangle on the right was misaligned, too. Nothing looked doubled, but that was probably only because some black area was doubled.

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