cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

razorops
Adept I

Re: RX 5700 Still crashing with Green Screens/Black Screens

Jump to solution

More bad news Matt... So these are the steps I took to test if the crash would occur while having Hardware Acceleration disabled:

Firstly, I did a full wipe of the drivers since I was using version 19.7.5. This was done with running DDU in Safe Mode and I also checked the "Factory Reset" option while installing the newest driver - version 20.7.2.

I used the game Squad in all my testing.

The first test is to test if the crash would occur while playing the game with Discord/Chrome opened while Hardware Acceleration is enabled. The result of this test was a crash after ~5 minutes of gameplay/being idle in the main menu.

The second test was done with Discord/Chrome opened with Hardware Acceleration disabled in both of these programs. The crash did still occur after ~5 minutes of gameplay/being idle.

The third test was done with neither Discord nor Chrome running in the background (checked every process in Task Manager). The crash did still occur after ~5 minutes of gameplay/being idle.

UPDATE: I also tried running a synthetic test (FurMark) on 1920x1080 Fullscreen wtih 8x MSAA, and the crash still happened after ~6 minutes of run time.

UPDATE 2: Just had another black screen while the PC was not being used. The same thing happened as every time where I have to do a force shutdown. No errors in the Event Viewer as usual...

UPDATE 3: I downgraded to version 20.4.2 since version 20.7.2 was not stable at all and kept completely crashing my PC even when idle. After installing version 20.4.2 after DDU-ing the newer version I still encountered a crash while idle. I've now switched back to version 19.7.5 after doing another DDU.

0 Likes
razorops
Adept I

Re: RX 5700 Still crashing with Green Screens/Black Screens

Jump to solution

Hey Matt, just wanted to share my latest finding. 

I'm currently on version 20.5.1.

I've been going through a bunch of forum posts and I've stumbled upon an advice saying that if you get a black screen (which I'm now getting when PC is idle), you can try hitting Win + Shift + Ctrl + B to reset the driver. I did this and it worked. Just wanted to let you know, maybe it helps. 

0 Likes
razorops
Adept I

Re: RX 5700 Still crashing with Green Screens/Black Screens

Jump to solution

I've done a full Windows re-install using Windows 10 2004 booted onto a USB drive using Windows Media Creation Tool. I've not encountered any issues explained above after the clean install. Currently on Adrenaline 20.7.2.

locomixt1
Journeyman III

Re: RX 5700 Still crashing with Green Screens/Black Screens

Jump to solution

Hello! How are things going with your gpu? I'm on latest drivers and keep getting green screens randomly after some hours. I've got a 5600 xt tho'

0 Likes