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Drivers & Software

Journeyman III
Journeyman III

RX 570 driver causing black screen and freezing

Hey,

 

When i have the RX 570 Driver installed if i do anything slightly intensive such as open chrome or launch a game such as rust- my pc will freeze for a second then go black for a few seconds and then back to normal with chrome, but in the case of games such as rust the game crashes.

But when i uninstall the amd driver and use the Microsoft Basic Display Adapter the issue never happens, i can launch chrome and any games perfectly fine. 

 

Thanks for taking the time to read this!! 

 

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7 Replies
Adept II
Adept II

Re: RX 570 driver causing black screen and freezing

Have you tried running the AMD GPU Driver removal tool? That ensures that the driver & software are completely removed. Then try installing GPU Driver again..?

https://www.amd.com/en/support/kb/faq/gpu-601 

Failing that check that your GPU clock & memory speeds are at stock & not OC'd boosted speeds.

Also, have you upgraded to this card since installing WIN? Or was the GPU in the system when installing the OS..?


@wizard1337 wrote:

Hey,

 

When i have the RX 570 Driver installed if i do anything slightly intensive such as open chrome or launch a game such as rust- my pc will freeze for a second then go black for a few seconds and then back to normal with chrome, but in the case of games such as rust the game crashes.

But when i uninstall the amd driver and use the Microsoft Basic Display Adapter the issue never happens, i can launch chrome and any games perfectly fine. 

 

Thanks for taking the time to read this!! 

 


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Journeyman III
Journeyman III

Re: RX 570 driver causing black screen and freezing

Hey,  i recently re-installed windows with this gpu installed and the issue still persists,

i have already tried a full driver uninstall and reinstall with another software and the issue still occurs but i will try the amd one and get back to you.

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Journeyman III
Journeyman III

Re: RX 570 driver causing black screen and freezing

Have you gotten anything figured out? I am having the same issue since yesterday and haven't gotten anything to work. I've gone as far as a full reset on windows and the whole driver reinstallation.

I should clarify, my screen isn't blacking out but windows shut off the RX 570 driver because it noticed "problems" so now I'm limited to around 10fps or lower when gaming

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Journeyman III
Journeyman III

Re: RX 570 driver causing black screen and freezing

no i havent been able to fix this Smiley Sad - and the driver clean didnt fix it

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Adept I
Adept I

Re: RX 570 driver causing black screen and freezing

Make sure your system paging is set to auto and also windows TDR is set to higher value, otherwise when GPU gets out of vRAM it crashes the driver thus blacks screens. Happens on Nvidia too but rarely. 

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Journeyman III
Journeyman III

Re: RX 570 driver causing black screen and freezing

Hey thanks for your help, i tried both of those - paging was set to auto and increased the tdr to 60- but the issue still persists 

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Journeyman III
Journeyman III

Re: RX 570 driver causing black screen and freezing

i have emailed amd asking about this issue, anyone else having this issue? or anyone know how long they usually take to reply? thanks

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