cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

I_love_milk
Adept I

RX 5600 XT crashes(black screen)

Hi! So I've got this videocard named MSI Radeon RX 5600 XT, and it kepps crashing if I launch certain games. The crash is basically a black screen, but i can hear the audio of my computer. After this, unfortunately, I have to rebstart my computer. It's pretty weird, because sometimes I can play for hours without a crash, but sometimes it crashes after a few minutes of playing. I noticed, that this crash is not in every games. I noticed the crash in Rocket League, and Apex Legends, but Minecraft, CS:GO, Fall Guys, Brawlhalla and Fortnite doesn't crash. Can someone help me, what is the problem, and how can i fix it?

0 Likes
7 Replies
colesdav
MVP

Re: RX 5600 XT crashes(black screen)

0 Likes
I_love_milk
Adept I

Re: RX 5600 XT crashes(black screen)

my other specs:

Ryzen 5 2600X processor 

2x8GB Thermaltake  Toughram z-one memory 

Samusng SSD 970 EVO plus 250GB

Chieftec LF-02B-OP computer case

Thats all I know, I'll search the rest of the setup tomorrow.

 

 

 
MrLeftCoast
Adept II

Re: RX 5600 XT crashes(black screen)

Check your bios and see if XMP is enabled for your RAM. If so, disable it and see if that helps.

What PSU do you have?

0 Likes
colesdav
MVP

Re: RX 5600 XT crashes(black screen)

Make sure you overclock nothing - CPU, RAM, GPU. 
Run Passmark Memtest86 pre boot into BIOS and Karhu Ram Test in Windows with GPU idle and again with GPU running a game. 
That will check that Motherboard RAM memory errors are not to blame. 
You can run OCCT to test your PSU and GPU Vram for errors.
 

0 Likes
colesdav
MVP

Re: RX 5600 XT crashes(black screen)

Make sure your GPU is not one that was launched with lower memory speed and then flashed with a faster memory speed in  VBIOS after the botched launch to help the GPU complete with Nvidia. 

If it was then the GPU was never correctly tested in the factory and may well crash due to GPU VRAM clock speed. 

https://www.pcworld.com/article/3516108/amd-radeon-rx-5600-xt-graphics-cards-vbios-confusion.html

You should use GPUz to check which VBIOS version you run on the card. 

You can test this by reducing the VRAM speed to original spec speed using Wattman and then see if that stops the crash. 
OCCT can run GPU VRAM memory test to check for errors. 

You need at least a 450W PSU.

 

0 Likes
I_love_milk
Adept I

Re: RX 5600 XT crashes(black screen)

Hi! I can't run the cmd commands, it says I don't have permission.

0 Likes
colesdav
MVP

Re: RX 5600 XT crashes(black screen)

You mean like this? 

The top of the cmd console window bar it says:
Command Prompt. 

It reports the following message in the console:

Microsoft Windows [Version 10.0.19041.867]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Users\JoeBiden>chkdsk /scan
Access Denied as you do not have sufficient privileges or
the disk may be locked by another process.
You have to invoke this utility running in elevated mode
and make sure the disk is unlocked.

C:\Users\JoeBiden>

It means you may have forgotten something. 
It is not unusual.
It happens all the time. 

You need to make sure you use "Run as administrator" to launch cmd console. 

Right click your mouse over "Command Prompt" (cmd) in Windows 10.
A pop up menu should appear. 
Scroll over "Run as administrator" and then left click your mouse.

A User Account Control menu window should pop up and ask you:

Do you want to allow this App to make changes to your device?

Click Yes.

The top of the console should now say:
Administrator: Command Prompt. 

It now reports the following message in the console:

C:\Users\DonaldTrump>

Try the commands again.  

It should work now. 

Whatever you do, do not press the big red button. 

Please be careful climbing up stairs.

If you want me to help you fix that laptop, please let me know. 

Good luck.

0 Likes