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Drivers & Software

andreas_j
Adept I

Re: RX 5600 XT crashes and freezes

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You seem to have added a QWORD instead of DWORD, perhaps that's the reason you are not seeing any difference.


Should be the 32-bit value, instead of 64-bit. I almost did the same as I didn't notice they were different at a quick glance!

0.png

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hardcoregames_
Big Boss

Re: RX 5600 XT crashes and freezes

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I installed windows fresh and now my box is stable again. Keep DDU on hand for driver updates.

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andreas_j
Adept I

Re: RX 5600 XT crashes and freezes

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I also experience the following:

  • System freezes in windows outside any heavy tasks (quite rare issue).
  • Drivers stops responding when playing games forcing a manual reboot.
  • Drivers don't launch properly making it impossible to open the AMD Software GUI until a reboot.
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fujiyama-95
Elite

Re: RX 5600 XT crashes and freezes

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Hi, thanks for your comment. Is there a specific 19.X driver people are referring to that the black screen bug isn't happening on?

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johnhardyiv
Adept III

Re: RX 5600 XT crashes and freezes

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I have the 5600XT and got a XFX Fatboy RX590 on a lark to try to troubleshoot and they both have the problem you're describing, with 20.2.2 (esp. the 590, which is completely thermally wacky and shuts down).  20.2.2 may have taken care of a good chunk of the issues, but the problem is still out there unfortunately.

vinceclortho
Journeyman III

Re: RX 5600 XT crashes and freezes

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Hi,

I also have very similar issues:

Graphic card is a Gigabyte 5600 XT Gaming OC 6G with drivers version 20.2.2.

I also experience frequent crashes in Windows 10, where my computer freezes up and then reboots. By "frequent", I mean at least once a day, which represnents approximately 5 hours of usage.

Freeze and reboot happened in various situations:

  • Once when I launched a game (in one of the many intro short videos)
  • Several times when playing a video through VLC and seeking a later part of the video (with also a cursor corruption happened once)
  • When backing up files to an external disk with Robocopy (nothing else was running at that time, seems that GPU was not particularly stressed during this task)

I noticed a live kernel report from the time of the last reboot:

Not a VIDEO_TDR_FAILURE (116), nor a VIDEO_TDR_TIMEOUT_DETECTED (117), but it was a VIDEO_ENGINE_TIMEOUT_DETECTED (141)

Do you think that applying the TdrDelay to 8 in registry can help?

C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20200312-0238.dmp

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_ENGINE_TIMEOUT_DETECTED (141)
One of the the display engines failed to respond in timely fashion.
(This code can never be used for a real bugcheck.)
Arguments:
Arg1: ffff9f0170220460, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff805324109f0, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000364, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on KEN

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 5

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 77

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  141

BUGCHECK_P1: ffff9f0170220460

BUGCHECK_P2: fffff805324109f0

BUGCHECK_P3: 0

BUGCHECK_P4: 364

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


PROCESS_NAME:  System

STACK_TEXT:  
ffffd28b`b9c455a0 fffff805`3171f97f : ffff9f01`70220460 ffffd28b`b9c45740 ffff9f01`70220460 ffff9f01`65665a70 : watchdog!WdDbgReportRecreate+0x116
ffffd28b`b9c455f0 fffff805`32ee037c : 00000000`00000000 00000000`c0000001 ffff9f01`70220460 ffff9f01`66cf0000 : dxgkrnl!TdrUpdateDbgReport+0x10f
ffffd28b`b9c45640 fffff805`32f7a27e : ffff9f01`66cf0000 00000000`00000000 00000000`00000001 ffff9f01`66cf0001 : dxgmms2!VidSchiResetEngine+0x7c0
ffffd28b`b9c45930 fffff805`32f51eff : ffff9f01`61831000 00000000`00000001 ffff9f01`00000000 00000000`00000000 : dxgmms2!VidSchiResetEngines+0xc2
ffffd28b`b9c45980 fffff805`32f2a1d4 : 00000000`00000102 00000000`001b76a0 00000000`00989680 00000000`00000001 : dxgmms2!VidSchiCheckHwProgress+0x27cff
ffffd28b`b9c459f0 fffff805`32eb8786 : ffff9f01`6730dbf0 ffff9f01`61831000 ffffd28b`b9c45b19 00000000`00989680 : dxgmms2!VidSchiWaitForSchedulerEvents+0x354
ffffd28b`b9c45ac0 fffff805`32f39990 : ffff9f01`67348400 ffff9f01`61831000 ffff9f01`673484d0 ffff9f01`63363a00 : dxgmms2!VidSchiScheduleCommandToRun+0x2c6
ffffd28b`b9c45b80 fffff805`32f3994a : ffff9f01`61831400 fffff805`32f39880 ffff9f01`61831000 00000000`00000000 : dxgmms2!VidSchiRun_PriorityTable+0x30
ffffd28b`b9c45bd0 fffff805`2506bce5 : ffff9f01`62121680 fffff805`00000001 ffff9f01`61831000 00000067`bcbbbdff : dxgmms2!VidSchiWorkerThread+0xca
ffffd28b`b9c45c10 fffff805`251c99ca : ffff8180`55a00180 ffff9f01`62121680 fffff805`2506bc90 00310020`006e0069 : nt!PspSystemThreadStartup+0x55
ffffd28b`b9c45c60 00000000`00000000 : ffffd28b`b9c46000 ffffd28b`b9c40000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a


SYMBOL_NAME:  atikmpag+109f0

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  LKD_0x141_IMAGE_atikmpag.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {c4561d61-ffbc-583d-5e1a-6fd6e42466ee}

Followup:     MachineOwner
---------
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nbdt
Adept I

Re: RX 5600 XT crashes and freezes

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Looks like I'm in the same boat as you guys I also made a thread here https://community.amd.com/thread/250562  and I tried all the fixes I could find from the internet and none has worked so far

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shaban
Journeyman III

Re: RX 5600 XT crashes and freezes

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Same with RX470 8GB

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swirf
Journeyman III

Re: RX 5600 XT crashes and freezes

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SWIRF TV fixes 5600 xt blue screen of death / video tdr failure / amd radeon adrenalin , no crashes ... 

here is a video outlining the following steps i took to fix my issues with  the 5600 xt, no crashes after 4 days

do this, i had zero crashes after 4 days so far

( i do not guarantee this will work for you,

this worked for me using:
gigabyte 5600 xt gaming oc 6g , with FA0 bios
msi mpg x570 gaming plus (newest bios)
ryzen 5 3600 (@4.3 ghz)
corsair vengeance rgb pro 32 GB (16 x 2 ) (@3600 mhz)

windows 10 ( dont think home / pro / build number makes a diff here, microsoft isnt to blame (this time)

 

DO THIS AT YOUR OWN RISK, I AM NOT RESPONSIBLE FOR PROBLEMS, DAMAGE, ETC.

1. uninstall radeon software (if freezes or has error dont worry goto 2)
2. run amd clean up utility (if freezes or has error dont worry goto 3)
3. boot windows into safe mode with networking (hold shift while clicking reboot in windows)
4. download and install display driver uninstaller
5. uninstall all gpu stuff and chipset stuff , using ddu , (display driver uninstaller)
6. reboot
7. check device manager, make sure display adapter says generic device, if not repeat steps 1 - 6

8. download amd chipset drivers directly from amd, selecting the appropriate categories (for AMD CPU users,,,, (((i would imagine the same would hold true for intel cpus), 
                              ( i didnt use ones from my mobo manufacturer) 
9. install the latest correct chipset drivers only from amd, (intel for blue team) ( NO ADRENALIN OR GPU STUFF FROM AMD)

10. reboot
11. download adrenalin, unpack it, (( it will show a generic unzip progress bar, let it finish, when the fancy splash screen comes up that say "do you want to install adrenalin" "CLICK CLOSE / NO                            ****** DO NOT INSTALL ADRENALIN OR ANY AMD GPU SOFTWARE **** we are just unpacking it to get to the drivers
12. goto device manager right click on generic display driver, hit update driver 
                       > select "browse my computer for driver software"
                           > choose "let me pick from a list......"   
                                 > choose "have disk"
                                      > goto the folder that adrenalin unpacked to ussually c:\amd , im not sure what subfolder it is in, i think one that says adrenalin, either way locate C0353065.inf (i beleive there was a driver subfolder and like a win32 / win64 etc folders, choose the one appropriate for your system)   (this may differ slightly for diff versions in the future)  click ok, choose the top 5600 xt driver, click next, 

13. (this should install the driver without adrenalin, device manager should now say "5600 xt" under display adapters)
              >>>>>>>>>>> reboot

                 congratulations, no more crashes (AMD please fix your software or make it alot easier to install just the  drivers, nvidia doesnt force u to use geforce experience, cough , cough

14. can  over clock with asus gpu tweaker ii

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mickeekung
Challenger

Re: RX 5600 XT crashes and freezes

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This method may harmful to your computer so please use it at your own risk

 

Set Power Limit to -10 percent. 

 

I have no black screen issue anymore.

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