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Drivers & Software

m-train
Adept II

Raydeon 580 lags badly.

I bought this new last year, and it runs fine with older games from around 2012, but for some reason some of the newer games 2015 have severe lag.

Here is what happens. I can hold down the key for "forward". My game character will pause for a second, then move only a few steps even though I'm still holding down the forward key.

With my old Nivida card I hold down the key for forward, and my character keeps moving forward until I take my finger from the forward key.

With the Raydeon card, its like I hit a key, there is a pause, then the action takes place. Its kinda like the computer has to make up its mind on what to do.

Every movement is like this, hit a key, wait, hit a key wait. However, the mouse moves just fine.

I always keep the drivers updated, so I don't know what the problem can be. I've tried rebooting the games, selecting much lower graphics, etc, still no luck.

I'm going to reinstall my old Nivida 460GTX card, and see what happens, this is a big disappointment for Raydeon as this is the first time I've ever used it.

Here is my PC specs.

OS Name    Microsoft Windows 7 Home Premium

Version    6.1.7601 Service Pack 1 Build 7601

Other OS Description     Not Available

OS Manufacturer    Microsoft Corporation

System Manufacturer    Gigabyte Technology Co., Ltd.

System Model    Z97MX-Gaming 5

System Type    x64-based PC

Processor    Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date    American Megatrends Inc. F6, 9/18/2015

SMBIOS Version    2.7

Windows Directory    C:\Windows

System Directory    C:\Windows\system32

Boot Device    \Device\HarddiskVolume1

Locale    United States

Hardware Abstraction Layer    Version = "6.1.7601.17514"

User Name    Mike-pc\Mike

Time Zone    Central Daylight Time

Installed Physical Memory (RAM)    32.0 GB

Total Physical Memory    16.0 GB

Available Physical Memory    11.5 GB

Total Virtual Memory    17.9 GB

Available Virtual Memory    12.2 GB

Page File Space    1.88 GB

Page File    C:\pagefile.sys

Name    Radeon RX 580 Series

PNP Device ID    PCI\VEN_1002&DEV_67DF&SUBSYS_2378148C&REV_E7\4&1286464&0&0008

Adapter Type    AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible

Adapter Description    Radeon RX 580 Series

Adapter RAM    (1,048,576) bytes

Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver Version    24.20.11016.4

INF File    oem12.inf (ati2mtag_Polaris10 section)

Color Planes    Not Available

Color Table Entries    4294967296

Display Resolution    1920 x 1080 x 60 hertz

Bits/Pixel    32

Memory Address    0xE0000000-0xEFFFFFFF

Memory Address    0xF0000000-0xF01FFFFF

I/O Port    0x0000E000-0x0000E0FF

Memory Address    0xF7E00000-0xF7E3FFFF

IRQ Channel    IRQ 4294967293

I/O Port    0x000003B0-0x000003BB

I/O Port    0x000003C0-0x000003DF

Memory Address    0xA0000-0xBFFFF

Driver    c:\windows\system32\drivers\atikmpag.sys (24.20.11016.4, 531.38 KB (544,136 bytes), 5/16/2018 2:23 PM)

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1 Solution
atlasminor
Challenger

To your first question :

Yes that is not good you have a 8GB card reading 1GB .If its true there is a real bug/issue about a false report, Your games you run won't know the difference and run at the report speeds / specs.

I personally never ran into a mis-reported Vid card that wasn't publicaly corrected because hardware needs to read the correct specs.

I personally would want hardware to read correctly or the manufacture can walk on home (imo)

For second question:

Yes , use DDU ( Display Driver Uninstall) Tool

You are going to want to be in Safe Mode when you use the tool, the instruction on how to use it is written inside the  tool

Your going to find more info on which is the problem through Gigabyte , either they have a Bios update for Win7 corrections / or if your card is compatible to run Win7 on that board

Your Main Board will run Win7 that shouldn't be a issue, just there seems to be a compatibility issue with running it on Win7. Based on your pasted report. Also mentioned no Win8.1 support minimal .... not looking good to run Win7.

There isn't anything wrong with Win10 you will find way more support and fixes running that OS.

EDIT** For answers

Seems to be a very big issue that no one can get the RX 5xxx Series to work At All on windows 7 .....  Punch into Youtube :

Gigabyte RX580 8GB not working in windows 7 [please help]

There is a actual video of a man very knowledgeable running a 10min video of a list of game a mile long getting every game DX 9/11 based to crash. You can run games thatare OpenGL  or non-DX games perfectly and benchmarks without a problem, but other than that the cards cant be read correctly on Win7

Hope this helps.

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