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Drivers & Software

Journeyman III
Journeyman III

Randomly no signal after windows 10 logo

Hi all,

For some months now, my desktop has been having this strange issue. When I boot my PC, it shows the bios menu, then starts up windows 10, shows the windows logo with the loading circle, and then, before any login screen, often (but not always) my monitors turn off and both display no signal, after which my computer won't boot further. Only hard resetting is possible, my keyboard does not get any signal either during that stage.

About one out of three times it does boot normally, but when it does, about half of the time the AMD drivers do not load properly and windows switches to intel integrated graphics. If the graphics do start normally, I do not have any issues at all.

I already tried reinstalling the drivers. When it was uninstalled, I did not get the issue again. When I reinstalled it, the issue came back. I also tried reverting to older drivers, to no avail (although I did not go back past 15.7.1). So I think it must be a driver issue.

I do not remember when these problems started, but I recently updated my mobo, cpu and memory, and before that got my new graphics card. I do not know if the mobo+cpu upgrade caused it or the graphics card, but I'm sure before them it did not happen.

My current specs are:

    Operating System
   Windows 10 Education 64-bit
   CPU
   Intel Core i5 6500 @ 3.20GHz
   RAM
   8,00GB Dual-Channel @ 1063MHz (14-14-14-35)
   Motherboard
   MSI H110M PRO-VH (MS-7996) (U3E1)
   Graphics
     monitor 1 MD32119PR (1280x1024@60Hz) (connected with HDMI cable with a DVI converter since my second dvi port always gives no signal)
     monitor 2

BenQ FP731 (1280x1024@60Hz) (connected with a vga cable using the dvi-vga converter)

     gpu 2048MB ATI AMD Radeon R7 370 Series (MSI)
  driverAMD Radeon 16.12.2, Crimson ReLive
   Storage
   74GB Western Digital WDC WD800AAJS-00PSA0 (SATA)
   931GB Hitachi HGST HTS721010A9E630 (SATA)
   223GB SanDisk SDSSDHII240G (SSD)
   Audio
Realtek High Definition Audio
PSU
OCZ modxstream pro 600w

I have looked through some of the posts here and saw similar issues of no signal during windows boot, but no one had my specs and the randomness of the issue. Can anyone help me out?

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5 Replies
Big Boss
Big Boss

Re: Randomly no signal after windows 10 logo

I am sure you need OS reinstallation after such a massive hardware upgrade.

1.Update BIOS​ and disable Intel GPU in BIOS menu

2.Update chipset and ME drivers

3.Delete C:\AMD folder

4.Unplug your second monitor

5.Uninstall all AMD software and clean your system in safe mode by DDU program and install 16.11.5 or 17.1.1 driver Windows 10 (64-bit)

6.Reboot and plug your second monitor

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Esteemed Contributor III

Re: Randomly no signal after windows 10 logo

I would try a clean install > Clean Install AMD Graphics Drivers  < of these drivers > Desktop  (17,1,1. full version),

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Journeyman III
Journeyman III

Re: Randomly no signal after windows 10 logo

I tried reinstalling again, this time with the steps you provided, but it did not solve the problem.

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Journeyman III
Journeyman III

Re: Randomly no signal after windows 10 logo

redfury schreef:

I am sure you need OS reinstallation after such a massive hardware upgrade.

1.Update BIOS and disable Intel GPU in BIOS menu

2.Update chipset and ME drivers

3.Delete C:\AMD folder

4.Unplug your second monitor

5.Uninstall all AMD software and clean your system in safe mode by DDU program and install 16.11.5 or 17.1.1 driver Windows 10 (64-bit)

6.Reboot and plug your second monitor

I tried doing all these 6 steps, except for updating the bios (which in my opinion is unnecessary and dangerous). This did not solve the problem. The only thing I have left is to completely reinstall my OS, but I need to have a few days off to do that. Still, I don't understand why this happens, even when I completely reinstalled the drivers.

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Big Boss
Big Boss

Re: Randomly no signal after windows 10 logo

As i said you need OS reinstallation and BIOS update.

You have in your system drivers and registry records remains from your previous motherboard.It can prevents normal functionality of your current hardware.

Also some motherboards can have compatibility issues and BIOS update can fix it.

But if you think,that it is unnecessary - it is your choice. Probably OS reinstallation will be enough.

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