I get random black screen --> reboot sequences on a total 4 A10 based laptops: 2xASUS 1xAcer, and 1xHP. One ASUS is about a year old, the HP is about 2 months old. Things seemed to be going well until a Microsoft update last September (2017) or so. Then, random black screens, followed by a lengthy reboot. I get 2 or 3 a day. Microsoft says that their updates work on about 89% of the computers out there, and I'm wondering how many of the 11% are A10s.
Do you have any idea how many different "A-10" processors there are? Do you know that the "A-10" processor has a integrated graphics?
Please read this first, then tell us exactly which A-10 processor you have and which OS. Laptop graphics update...How to
To find the correct drivers for your laptop, go to this page and use steps 1-5 to manually select the drivers for your computer. Do Not Use " Automatically detect and install your driver".
For laptops with AMD processors/APU's:
You do not update the discrete graphics card...you update the APU. This updated driver serves both the integrated and discrete graphics. It is the only driver you install. It is important to know the integrated graphics on some APU's...
To find out what integrated graphics the APU (except the 'P' variants) Google the APU and in the technical description it will have the integrated graphics model.
I thought I should sum up my experience for the benefit of anyone else having this issue.
I had this same issue with a number of A10-based laptops purchased over a period of a couple of years, the latest one purchased November of 2017.
The problem seemed to be started by a Microsoft Windows 10 update around September 2017.
Maybe the Creators update.
Bottom line: there seemed to be a great need by both ASUS and HP to issue a number of BIOS revs. about this time, the last of which turned out to be December 2017 in both cases.
Updating the AMD drivers to 18.2.1 may have fixed it, but I'm currently betting on the BIOS update.
So far, so good, but time will tell.
Incidentally, the system update software supplied by all of the laptop manufacturers failed to register the need for a BIOS update