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Drivers & Software

os2wiz
Elite

Radeon VII Screen goes blank when in use or idle

I have checked my voltages and temperatures for the graphics card and my Ruzen 9 3900X. All are well within the normal range.  I am concerned that the graphics driver or Radeon software is the culprit. I have the latest Radeon Adrenalin software installed. I used Windows 10 Pro Programs and features in Control Panel to delete the old driver. I rebooted and installed the latest driver . I even checked off during the install to do a reset of manufactuers default settings on the card. I have followed the same method over the past year since I bought my Radeon VII new from AMD on this site after its launch. 

11 Replies
kingfish
MVP

Re: My Radeon VII  will have the screen go blank and reboot every few hours even as I am posting on line or if the machine is idle.

Please report this issue to AMD : https://www.amd.com/en/support/contact-email-form 

hardcoregames_
Big Boss

Re: My Radeon VII will have the screen go blank and reboot every few hours even as I am posting on line or if the machine is idle.

I have had that problem too, ended up resetting windows to fix it

0 Likes
engineer_h4rr7
Adept I

Re: My Radeon VII will have the screen go blank and reboot every few hours even as I am posting on line or if the machine is idle.

I have been having those problems for months now, since the new version of the driver was introduced with 19.12.2! Crashes during Gears 5 mostly now but it did crash yesterday while my PC was idle. I have a Radeon 7 also.

0 Likes
os2wiz
Elite

Re: My Radeon VII will have the screen go blank and reboot every few hours even as I am posting on line or if the machine is idle.

My crahes have been more frequent lately 4 times in the past 8 hours. It must be driver or Radeon Adrenalin software as I have adjusted everything to make sure I am not on the bleeding edge to no avail.

0 Likes
dutchy
Adept II

Re: My Radeon VII will have the screen go blank and reboot every few hours even as I am posting on line or if the machine is idle.

You're in the same boat as the rest of us. I'm considering to RMA my card as I'm fed up with the AMD drivers.

Just switch back to 19.12.1 and you'll notice your card is once again stable.

Contacting AMD has 0 effect, but do it anyways. This will put it more on their map.

vonpho
Adept II

Re: My Radeon VII will have the screen go blank and reboot every few hours even as I am posting on line or if the machine is idle.

Yep, I switched back immediately after updating to the new Adrenalin 2020 drivers. Knew it would go away if i switched back.

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os2wiz
Elite

Re: My Radeon VII will have the screen go blank and reboot every few hours even as I am posting on line or if the machine is idle.

 Thanks for the tip. I did so last night. So far so good. Why does AMD

refuse to list this as a known defect in their software???

0 Likes
dutchy
Adept II

Re: My Radeon VII will have the screen go blank and reboot every few hours even as I am posting on line or if the machine is idle.

Yea that's what I would like to know too... Just a simple "Radeon VII owners could experience frequent crashes when using Adrenaline 2020 drivers" in their "Known Problems" list or something. Now they act like it's just not there and blame your system.

0 Likes
bluetuna
Journeyman III

Re: My Radeon VII will have the screen go blank and reboot every few hours even as I am posting on line or if the machine is idle.

Are you saying you re-installed Windows and that's what fixed it for you?

0 Likes