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Drivers & Software

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Journeyman III
Journeyman III

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

I'm seeing the same issue on 20.3.1, but weirdly it only seems to happen if I'm on a video conference using Teams. I can run Folding@Home and play games just fine for hours, but get on a call for 10 minutes and it'll black screen and reboot.

A WinDbg !analyze gives this:

******************************************************************************* *                                                                             * *                        Bugcheck Analysis                                    * *                                                                             * *******************************************************************************  VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: ffffc60319573010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff8065e940818, The pointer into responsible device driver module (e.g. owner tag). Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000003, Optional internal context dependent data.  Debugging Details: ------------------   KEY_VALUES_STRING: 1      Key  : Analysis.CPU.Sec     Value: 4      Key  : Analysis.DebugAnalysisProvider.CPP     Value: Create: 8007007e on MYPC      Key  : Analysis.DebugData     Value: CreateObject      Key  : Analysis.DebugModel     Value: CreateObject      Key  : Analysis.Elapsed.Sec     Value: 21      Key  : Analysis.Memory.CommitPeak.Mb     Value: 64      Key  : Analysis.System     Value: CreateObject   ADDITIONAL_XML: 1  BUGCHECK_CODE:  116  BUGCHECK_P1: ffffc60319573010  BUGCHECK_P2: fffff8065e940818  BUGCHECK_P3: ffffffffc0000001  BUGCHECK_P4: 3  BLACKBOXBSD: 1 (!blackboxbsd)   BLACKBOXNTFS: 1 (!blackboxntfs)   BLACKBOXPNP: 1 (!blackboxpnp)   BLACKBOXWINLOGON: 1  PROCESS_NAME:  System  STACK_TEXT:   ffffd803`18bbfa08 fffff806`5f12fcca : 00000000`00000116 ffffc603`19573010 fffff806`5e940818 ffffffff`c0000001 : nt!KeBugCheckEx ffffd803`18bbfa10 fffff806`5f0df1ab : fffff806`5e940818 ffffc603`15bec000 ffffc603`15bec0d8 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfe ffffd803`18bbfa50 fffff806`5f0dfc96 : ffffc603`15be0100 00000000`00000200 ffffc603`15bec000 ffffc603`15bec9e0 : dxgkrnl!DXGADAPTER:Smiley TonguerepareToReset+0x1a3 ffffd803`18bbfaa0 fffff806`5f12f405 : fffff806`00000100 ffffc603`1d304080 ffffc603`1d304080 ffffc603`1b7e0040 : dxgkrnl!DXGADAPTER::Reset+0x276 ffffd803`18bbfb10 fffff806`5f12f567 : 00000000`00000200 fffff806`4f838be0 ffffc603`0be93c20 fffff806`4f4850e0 : dxgkrnl!TdrResetFromTimeout+0x15 ffffd803`18bbfb40 fffff806`4f4f43b5 : ffffc603`1b7e0040 fffff806`5f12f540 ffffc603`0be93c20 fffff806`5220f1b0 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27 ffffd803`18bbfb70 fffff806`4f46bcd5 : ffffc603`1b7e0040 00000000`00000080 ffffc603`0bea4300 00000000`00000080 : nt!ExpWorkerThread+0x105 ffffd803`18bbfc10 fffff806`4f5c9968 : ffffda81`b3d19180 ffffc603`1b7e0040 fffff806`4f46bc80 00000000`00000000 : nt!PspSystemThreadStartup+0x55 ffffd803`18bbfc60 00000000`00000000 : ffffd803`18bc0000 ffffd803`18bba000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28   SYMBOL_NAME:  atikmpag+10818  MODULE_NAME: atikmpag IMAGE_NAME:  atikmpag.sys  IMAGE_VERSION:  26.20.15029.15007  STACK_COMMAND:  .thread ; .cxr ; kb  FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys  OS_VERSION:  10.0.18362.1  BUILDLAB_STR:  19h1_release  OSPLATFORM_TYPE:  x64  OSNAME:  Windows 10  FAILURE_ID_HASH:  {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}  Followup:     MachineOwner

Basically the driver crashed and Windows was unable to reset it within the timeout so it reset the machine.

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Adept I
Adept I

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

Toll.PNG

AMD Release Notes 20.4.1

Disabling hardware acceleration has helped me 100%.

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Esteemed Contributor III

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

You can change the TDR setting:

https://community.amd.com/thread/180166 

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Journeyman III
Journeyman III

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

I updated my PowerColor Radeon VII to 20.3.1 (DDU, clean install, the works) to play Doom Eternal and boy was that a mistake. The gpu at its best has always been super finicky and hot, but with this driver my system blackscreens multiple times per day, often times when doing nothing of note. For example, when editing code in Visual Studio. Or alt-tabbing in nearly any game. Or just using Firefox. Any load, regardless of how minute, seems render the system randomly inoperable. Playing any intensive game blackscreens within minutes. Throttling games to absurdly low framerates, thus rendering 144hz freesync monitor moot, seems to help but not completely. The power limit setting seems to make no difference either. I've never had such a frustrating experience with an AMD card before, and this is coming from someone that's been using AMD/ATi gpus since the Radeon 9800 Pro days (hd4870, hd7850 and rx450 in particular being bulletproof). This card is hardly a year old from release and modern drivers have reduced it to a paperweight.

I saw no change to this behavior after updating to 20.4.1.

I've since rolled back to 19.11.3 and everything is stable again, although this brings in its own issues, such as the desktop randomly flickering which is also another persistent Radeon VII issue since basically launch. But hey, at least I can use Anti-Lag + FRTC again, which was also removed in the 2020 drivers, so there's that.

Motherboard: Asus RoG Crosshair VII Hero

GPU: PowerColor AMD Radeon VII (stock)

CPU: AMD Ryzen 7 2700x (stock)

PSU: EVGA Supernova 850 G3

16 Gigs of ram

Freesync enabled

HBCC disabled

Enhanced Sync disabled

Chill disabled

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Journeyman III
Journeyman III

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

I just upgraded from driver 19.11.3 to 20.4.1 and now my RIG crashes in different games (Red Dead, Call of Duty).

I did not experience that before upgrading.

I tested my whole PC after finding out that the problem came from the new updated driver, and reverted back to 19.11.3.

Same as you guys : appcrash from Radeonsoftware.exe after a blackscreen.

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Journeyman III
Journeyman III

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

Little heads up as it seems i no longer have the issue after a proper cleanup of 19.11.3 following by a fresh reinstall of 20.4.1 :

- uninstalled 19.11.3 driver in Add remove panel in Windows

- disabled my NIC to no longer have access to the Internet (in order to prevent Windows Update from downloading a graphic driver before i install 20.4.1)

- rebooted

- ran DDU v18.0.2.3 and rebooted again

- At this time i had a generic display driver installed but just to be sure and to follow DDU instruction i ran another time DDU v18.0.2.3 and rebooted again

- installed driver 20.4.1

So long i didn't have any blackscreen and no stutter.

I feel like it's ok now and probably the standard UI update just did'nt delete all of the files and dll/registry entries.

I'll keep you updated if the problem comes back.

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Adept I
Adept I

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

Same here. Currently getting a screen freeze with sound stuttering and after 2-3 seconds a reboot. So far it has only happened while playing League of Legends. Will try 19.11.3

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Challenger
Challenger

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

I am not going to tell you to stop using the driver due to what you can get from it but. I am gonna suggest something else.

Set your driver to default

Uninstall your driver an install this one.

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-17-9-1 

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Adept I
Adept I

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

Yes they refunded it.  I linked to this forum when I submitted the claim, and they called me. They processed it as a defective product.  I installed a different card in the computer and i have had zero problems.  Never again...  In another computer i'm running an RTX 2080.  When i first received the card, when it had only been on the market for 2 months, there was a very common issue of those cards flickering at the desktop.  They resolved that issue with a driver update after about 3 months.  

The problems with the Radeon VII are far more severe, are continuing for over a year, and have no real acknowledgement through driver notes that the product has a problem.  I would RMA that @#$%@ SO FAST

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Challenger
Challenger

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

Well you waited like 2 months. Its like a TV. If you see a tiny dot on the screen. Just accept someone through your Monitor. the same thing with your graphics card. When people ship your stuff. It looks like nothing happened. But it may have fallen 40 feet from a plane due to it not being tied down. Yeah i see where you are coming from on this. I would just immediately send it back. Because these guys handling your stuff.... they have issues.

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