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Drivers & Software

dutchy
Adept II

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

Any word from AMD yet?

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whitewolfcan
Adept I

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

I have the Red one from AMD.

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igni
Adept I

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

Hi,

Do you have HBCC enabled? Regards.

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dutchy
Adept II

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

Well I think we're in the clear with the drivers that launched today. So far I haven't gotten a reboot or black screen. You should should try it out as well.

sputnikvii
Adept I

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

1. Tried the new 20.2.2 driver too, but it still crashes the system like the other 20´s when i use the Compute Power.
This time with memory dumping error... so i used a tool to read the Dump-File.

...STACK_TEXT:
ffffb307`5154fa08 fffff800`564d0aaa : 00000000`00000116 ffffe60c`86b68010 fffff800`59b70818 ffffffff`c0000001 : nt!KeBugCheckEx
ffffb307`5154fa10 fffff800`5647fe9b : fffff800`59b70818 ffffe60c`7c8d1000 ffffe60c`7c8d10d8 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffffb307`5154fa50 fffff800`56480986 : ffffe60c`7c8d0100 00000000`00000100 ffffe60c`7c8d1000 ffffe60c`7c8d19e0 : dxgkrnl!DXGADAPTER::PrepareToReset+0x1a3
ffffb307`5154faa0 fffff800`564d01e5 : 00000000`00000100 00000000`00000000 00000000`00000000 ffffe60c`87710040 : dxgkrnl!DXGADAPTER::Reset+0x276
ffffb307`5154fb10 fffff800`564d0347 : 00000000`00000100 ffffe60c`83eb8618 ffffe60c`72e79cc0 fffff800`5e776d80 : dxgkrnl!TdrResetFromTimeout+0x15
ffffb307`5154fb40 fffff800`4a0f43c5 : ffffe60c`87710040 fffff800`564d0320 ffffe60c`72e79cc0 ffffe60c`72e79cc0 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffffb307`5154fb70 fffff800`4a06bce5 : ffffe60c`87710040 00000000`00000080 ffffe60c`72e93040 3f40709a`60000000 : nt!ExpWorkerThread+0x105
ffffb307`5154fc10 fffff800`4a1c99ca : ffffba80`66840180 ffffe60c`87710040 fffff800`4a06bc90 3ea0d6e7`20000000 : nt!PspSystemThreadStartup+0x55
ffffb307`5154fc60 00000000`00000000 : ffffb307`51550000 ffffb307`5154a000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a


SYMBOL_NAME: atikmpag+10818

MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys

IMAGE_VERSION: 26.20.15019.15019

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x116_IMAGE_atikmpag.sys

OS_VERSION: 10.0.18362.1

BUILDLAB_STR: 19h1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}

...


2. The "Compute 2" section isn´t showing in Taskmanager for the GPU, just 0 and 1 and 3. 

Then deinstalled the Adrenalin 20.2.2 (DDU safe mode etc.) and installed the "old" 19.11.3 = no problems with crashing, but no AMD LINK anymore. The Compute 2 section in Taskmanager  is back again.

I like the VII because it was and is still the performance flagship (it is most equal and often faster than the 5700XT in many games in UWQHD 3440x1440 with average fps and frametimes and much more powerfull in Compute tasks).
Too bad that i can´t use this great software feature AMD Link.

graymin
Adept I

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

Faulting application name: AUEPMaster.exe, version: 1950.19.15.226, time stamp: 0x5e56f9d3
Faulting module name: AUEPMaster.exe, version: 1950.19.15.226, time stamp: 0x5e56f9d3
Exception code: 0xc0000005
Fault offset: 0x0000000000006bb2
Faulting process id: 0x5d54
Faulting application start time: 0x01d5f5ebfbf1477c
Faulting application path: C:\Program Files\AMD\Performance Profile Client\AUEPMaster.exe
Faulting module path: C:\Program Files\AMD\Performance Profile Client\AUEPMaster.exe
Report Id: d24bbc41-5dff-44e1-899a-b0d2177d7dc6
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: AUEPMaster.exe, version: 1950.19.15.226, time stamp: 0x5e56f9d3
Faulting module name: AUEPMaster.exe, version: 1950.19.15.226, time stamp: 0x5e56f9d3
Exception code: 0xc0000005
Fault offset: 0x0000000000006bb2
Faulting process id: 0x417c
Faulting application start time: 0x01d5f5eb4e57a2c1
Faulting application path: C:\Program Files\AMD\Performance Profile Client\AUEPMaster.exe
Faulting module path: C:\Program Files\AMD\Performance Profile Client\AUEPMaster.exe
Report Id: 8442d00a-d8a0-4742-a1d5-b2d51b1fa09f
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e56fc17
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e56fc17
Exception code: 0xc0000005
Fault offset: 0x0000000000408067
Faulting process id: 0x3a24
Faulting application start time: 0x01d5f5eb1b31e365
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: 92ef6856-8d8c-4352-bd01-49e49560fb71
Faulting package full name:
Faulting package-relative application ID:

The AMD User Experience Program Launcher service terminated unexpectedly. It has done this 1 time(s).

been hoping for 6 months now to get this black screen fixed

is it time to switch to NVIDIA I was going to by the valve index on the 10th but may have to settle for 2080ti really would rather not but one can only put up with this for so long

dutchy
Adept II

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

I sent in my Radeon VII in the end. I was done with it.

The shop also came to the same conclusion and sent the card to Asrock. I wonder what's going to happen. Hopefully I get my money back as I don't think I want a Radeon VII back.

d4vinder
Adept I

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

New member to the Black Screen crashing club ...on both windows and MacOS 

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d4vinder
Adept I

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

So an update, I’ve ordered some different 6-8pin connectors to see if they make a difference after my initial, failed attempt to run the Radeon VII 16GB Sapphire on a HP Z620. The HP certified 6-8 pin gpu power adapters will arrive tomorrow for my final test to ensure that the power being supplied to the Radeon VIi card is used with the HP certified adapters that don’t come cheap! 

So my testing has been as follows:

i tried a clean install of windows 10 Pro 1903, it installed to the end and allowed me to reboot to desktop. Once there, it was a matter of time before the smallest task like launching the start button caused the to display the black screen and turn the PC in to an unresponsive machine, which then, requires a reboot to recover.

i subsequently used DDU to uninstall any/all drivers and let Windows 10 choose whatever it wanted. Whilst it installed the drivers correctly and asked to reboot, after it did it barely made it 1m30s without black screening and becoming unresponsive. So then, I tried my old Nvidia K600. Swapping out the Radeon VII sapphire directly for the Nvidia K600 and rebooting made the machine stable solid. 

I also have a copy of MacOS Catalina installed on the same PC. The hackintosh install ran perfectly with Catalina 10.15.3 with an Nvidia K600 which worked smooth and natively with an OOB experience, no GPU kext or modification required.  i then swapped it with the Radeon VII Sapphire, i could boot to desktop but again, I experienced constant black screens and unresponsiveness that required a hard reboot to recover. I then put the Nvidia K600 back in and the hackintosh worked perfectly again. I then put the Radeon back in and performed a clean install of MacOS Catalina 10.15.3 this time I was greeted with flickering screens, and a setup of two unusable screens. I unplugged one of the screens and image became stable... then a few minutes later the Hackintosh black screened and became unresponsive. This happened a few times, and the pattern of having two DP outputs connected resulted in flickering and unstable image on one screen and a blue box on another. 

Now,  the black screening isn’t just a black screen. It’s actually killing the output of the card and sending the display in to sleep mode. In fact, not only is killing the output to the display, it’s also ‘bricking’ the PC. If it was just the display that was turning off, I would still be able to RDP to my windows 10 1903 build from another terminal OR I would be able to screen share from another Mac. Neither OS found the PC to connect to which means the machine was not on the network or even in a working state. A quick scan of the home network proved that the Z620 had indeed vanished off the network - (Vanished meaning it was bricked, with power on and PC fans spinning). 

So the direct correlation in this seems to be the Radeon card. Now, the card requires 300watts to function, my power supply is 800watts and the 2x6 pin supply is of 300watts. The 6-8pin connector is questionable as the wires don’t match HP proprietary connector. Once I receive the new HP 6-8 pin connector (£50 per adapter!!) I will know for sure whether it’s the Radeon VII Sapphire or whether it was the cheap eBay 6-8 pin adapter. Given that the cheap eBay adapter allowed the Radeon to boot to desktop means that there was enough power going to the Radeon VII  at boot and the launch of desktop.. but the was quickly greeted with the dreaded black screen. 

I will update soon to see if my theory was correct. 

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d4vinder
Adept I

Re: Radeon VII + AMD Radeon 2020 (19.12.x) causing PC to crash

UPDATE: it’s behaving exactly the same with the new 6-8 pin power adapters. 

seems like it’s gets to about 75-80 degrees then fails.

will be returning this device.  

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