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Drivers & Software

computerninja
Adept I

Radeon Software crashing - tied to qt5core.dll

Good day everyone,

I just got the XFX 6800 XT MERC the other day and I am noticing the Radeon Software doesn't stay running for very long. I have even reinstalled it. Here is the event log info for it:

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1829, time stamp: 0x5fda8aa8
Faulting module name: Qt5Core.dll, version: 5.14.1.0, time stamp: 0x5e6f5e90
Exception code: 0xc0000005
Fault offset: 0x0000000000004146
Faulting process id: 0x2128
Faulting application start time: 0x01d6ea772bef540b
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Qt5Core.dll
Report Id: 6b9900f2-9c70-426b-ac52-36a3467af919
Faulting package full name: 
Faulting package-relative application ID:

Computer Type: Desktop 
GPU: 6800 XT 
CPU: RYZEN 7 5800X 8 CORE 16 THREADS 
Motherboard: MSI MPG X570 GAMING PLUS
RAM: 32GB CORSAIR VENGEANCE RGB PRO 3200MHZ CL18
PSU: CORSAIR RM850X FULLY MODULAR
Case: PHANTEKS P500A
Operating System & Version: WINDOWS 10 EDUCATION19042
GPU Drivers: 27.20.14501.33001
Chipset Drivers: 2.10.26.336
Background Applications: Doesn't matter

Description of Original Problem: AMD Radeon Software crashes upon launching it. See above for Windows log details.

Troubleshooting: I have tried rebooting and reinstalling. No luck. I know this card is fairly new, so maybe it's that.

The Radeon software worked for about 1-2 days, then stopped working yesterday morning.

Do I need to use DDU to remove the software and reinstall it? I feel like I shouldn't have to do that.

Also, I am having no issues USING the card - gaming. I mainly play World of Warcraft - haven't delved into many other games yet. I just built this machine a week ago.

Any help would be greatly appreciated.

I was this close to building a machine with an Intel 10th gen and 3080 (if I could get one - I rolled the dice when Best Buy had both 6800 XT and 3080s pop up - I chose the AMD path).

16 Replies
computerninja
Adept I

Re: Radeon Software crashing - tied to qt5core.dll

Does this forum get any attention?

0 Likes
lancer
Adept II

Re: Radeon Software crashing - tied to qt5core.dll

Same here.  After uninstalling 19.9.2, rebooting, and installing 20.12.1 Radeonsoftware.exe failed to start and produced an error event in Windows event viewer.

Went back one version, installed 20.11.2 and started Radeon software from an icon on the start menu, and got the same result.  Radeonsoftware.exe fails to start and Windows event viewer logs an application error event "Faulting application name:  Radeonsoftware.exe, version: 10.1.2.1829".

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computerninja
Adept I

Re: Radeon Software crashing - tied to qt5core.dll

I have no idea how or what caused it, but my Windows started to become EXTREMELY corrupted... We are talking a build that is less than two weeks old. I had to completely install Windows from scratch. Now, all is well running the latest version.

0 Likes
Ardoco
Journeyman III

Re: Radeon Software crashing - tied to qt5core.dll

Hello there,

Were you having any BSOD issues? My build is pretty new too and this error is not the only issue.  

0 Likes
Cloudzs
Adept I

Re: Radeon Software crashing - tied to qt5core.dll

Hi,

I opened a post last weekend (RX6700XT / Radeonsoftware.exe Application Errors)

I have similar issues. Radeon Software starts, but gets frequently Application Errors and the Icons in the Tray bar get replicated like 5 times. But No issues in Performance etc... The Application itself does not stop working, but it causes application errors and i also believe that this is affecting windows as well in some way. As I noticed a strange behavior on the Lock-Screen when that Event happens. I really do not know and do not care any more. I just hope AMD will fix this asap with new Radeon Software / Driver.

 

Another user recommended this in my Post:

"You're having the same issues as many with the latest drivers. Try DDU, and install drivers from versions 20 (for example, 20.11.3). If the problem disappears, please tell us. "

0 Likes
Hatju
Journeyman III

Re: Radeon Software crashing - tied to qt5core.dll

Problem is still there. I'm using version 21.5.1 and have bene getting this error for the last 2 or thre versions

Sorry for the text to be in Danish.

Navn på program med fejl: Radeonsoftware.exe, version: 10.1.2.1862, tidsstempel: 0x608c08e2
Navn på modul med fejl: Qt5Core.dll, version: 5.14.1.0, tidsstempel: 0x5e6f5e90
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x0000000000004140
Proces-id 0x3b8
Programmets starttidspunkt 0x01d743d9cff155b6
Programsti: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Modulsti: C:\Program Files\AMD\CNext\CNext\Qt5Core.dll
Rapport-id: 4d498e03-256e-4898-9272-f8bcf61c1a53
Fuldt navn på program med fejl:
Relativt program-id for program med fejl:

0 Likes
Hatju
Journeyman III

Re: Radeon Software crashing - tied to qt5core.dll

Problem is still there. I'm using version 21.5.1 and have bene getting this error for the last 2 or thre versions

Sorry for the text to be in Danish.

Navn på program med fejl: Radeonsoftware.exe, version: 10.1.2.1862, tidsstempel: 0x608c08e2
Navn på modul med fejl: Qt5Core.dll, version: 5.14.1.0, tidsstempel: 0x5e6f5e90
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x0000000000004140
Proces-id 0x3b8
Programmets starttidspunkt 0x01d743d9cff155b6
Programsti: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Modulsti: C:\Program Files\AMD\CNext\CNext\Qt5Core.dll
Rapport-id: 4d498e03-256e-4898-9272-f8bcf61c1a53
Fuldt navn på program med fejl:
Relativt program-id for program med fejl:

0 Likes
nox95
Journeyman III

Re: Radeon Software crashing - tied to qt5core.dll

Identical issue. 

The amount of crashes differ per game. Star Citizen crashes within a minute of launching into the multiplayer, while DiRT 5 and War Thunder run indefinitely.

I'm going to run the bare driver after cleaning the system with DDU and see if that helps.

0 Likes
GuntherWolfgang
Journeyman III

Re: Radeon Software crashing - tied to qt5core.dll

Did DDU and clean install help?

Im experiencing the same issues

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