cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

InservioLetum
Journeyman III

Radeon Software crash on start

Jump to solution

Kept getting random crashes on my previous ATI card, so I bought a different one (linky so there's no confusion which card). No improvement. Figured updating the drivers might help, but now radeonsoftware.exe crashes on every. single. boot.

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Radeonsoftware.exe
  Application Version: 10.1.2.1844
  Application Timestamp: 60491edb
  Fault Module Name: Radeonsoftware.exe
  Fault Module Version: 10.1.2.1844
  Fault Module Timestamp: 60491edb
  Exception Code: c0000005
  Exception Offset: 000000000013dad7
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Information 1: 4ad3
  Additional Information 2: 4ad3439136715214f0e52d539f73057b
  Additional Information 3: 544c
  Additional Information 4: 544c15e1a99c63610ae2b99535388ef4
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

 

When the popup appears (windows has detected your video driver stopped unexpecteblablablaaaaa, you know the one) UE4 crashes right along with it, throwing up a crash popup of its own, citing "d3d device lost". 

Version: 147217, IsEditor: No, IsPerforceBuild: No, BuildConfiguration: Shipping, Launcher: Steam, NetMode: Listen Server, IsUsingMods: No
 
Fatal error: [File:D:/ws/SB-160502110050-fad/UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Util.cpp] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')
 
UE4_D3D11RHI_Win64_Shipping!TerminateOnDeviceRemoved() [d:\ws\sb-160502110050-fad\ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:208]
UE4_D3D11RHI_Win64_Shipping!VerifyD3D11Result() [d:\ws\sb-160502110050-fad\ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:256]
UE4_D3D11RHI_Win64_Shipping!FD3D11EventQuery::WaitForCompletion() [d:\ws\sb-160502110050-fad\ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11query.cpp:378]
UE4_D3D11RHI_Win64_Shipping!FD3D11DynamicRHI::RHIEndDrawingViewport() [d:\ws\sb-160502110050-fad\ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:755]
UE4_RHI_Win64_Shipping!FRHICommandListExecutor::ExecuteInner_DoExecute() [d:\ws\sb-160502110050-fad\ue4\engine\source\runtime\rhi\private\rhicommandlist.cpp:331]
UE4_RHI_Win64_Shipping!TGraphTask<FExecuteRHIThreadTask>::ExecuteTask() [d:\ws\sb-160502110050-fad\ue4\engine\source\runtime\core\public\async\taskgraphinterfaces.h:849]
UE4_Core_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [d:\ws\sb-160502110050-fad\ue4\engine\source\runtime\core\private\async\taskgraph.cpp:586]
UE4_RenderCore_Win64_Shipping!FRHIThread::Run() [d:\ws\sb-160502110050-fad\ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:290]
UE4_Core_Win64_Shipping!FRunnableThreadWin::Run() [d:\ws\sb-160502110050-fad\ue4\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:86]
 
Tried reinstall, tried removing then clean installing, even made a clean new windows profile with admin, to see if windows was at fault. Nada. My installer version is non-whql-radeon-software-adrenalin-2020-21.3.1-win7-64bit-mar18 if that helps.
Anyone experienced something similar and/or know what to do about this? 

[edit: typo]

 

0 Likes
1 Solution

Accepted Solutions
elstaci
MVP

Re: Radeon Software crash on start

Jump to solution

This website give some very good troubleshooting tips on "Unreal Engine is exiting due to D3D device being lost.": "https://appuals.com/how-to-fix-the-error-unreal-engine-is-exiting-due-to-d3d-device-being-lost/

Just don't download their recommended software to fix the issue. it is not good.

See if any of those tips helps in fixing your issue.

Here is AMD's latest RX5700XT driver: https://www.amd.com/en/support/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-...

It might be a probem with your Unreal Engine itself or Steam. Do you have the latest versions for both installed?

EDIT: Noticed that you mentioned you have Windows 7 installed. That could be an issue with either Unreal Engine or Steam.

View solution in original post

3 Replies
EFermi
Challenger

Re: Radeon Software crash on start

Jump to solution

Did you overclock your RAM? Is 21.3.1 the only driver version you tried to clean install with DDU? 

0 Likes
elstaci
MVP

Re: Radeon Software crash on start

Jump to solution

This website give some very good troubleshooting tips on "Unreal Engine is exiting due to D3D device being lost.": "https://appuals.com/how-to-fix-the-error-unreal-engine-is-exiting-due-to-d3d-device-being-lost/

Just don't download their recommended software to fix the issue. it is not good.

See if any of those tips helps in fixing your issue.

Here is AMD's latest RX5700XT driver: https://www.amd.com/en/support/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-...

It might be a probem with your Unreal Engine itself or Steam. Do you have the latest versions for both installed?

EDIT: Noticed that you mentioned you have Windows 7 installed. That could be an issue with either Unreal Engine or Steam.

View solution in original post

InservioLetum
Journeyman III

Re: Radeon Software crash on start

Jump to solution

Excellent man, exactly what I needed; thank you VERY much 

Tags (1)
0 Likes