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Drivers & Software

bowdon
Journeyman III

Radeon software and AMD driver won't install.

Hi all,

I am trying to update the graphics card AMD Radeon HD 7310 Graphics on an HP 655 Notebook PC. I run the AMD Gaming Evolved software and it says I need to update the driver to 15.30.1025.1001. So I click update and it takes me to an AMD page telling me to download Crimson Edition 15.12. So I do, and run it. It scans the computer and I hit install. Then at the end it tells me it hasn't installed Radeon software or the AMD driver.

I've tried installing this driver multiple times, including with my Avast anti-virus program switched off. I've ran the installer in admin mode. Nothing seems to fix this.

The reason I decided to update the drivers is because a friend was having this exact same issue on her laptop too (she has a gateway laptop). So what could be the issue?

Any help much appreciated.

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5 Replies
amdmatt
Community Manager
Community Manager

Re: Radeon software and AMD driver won't install.

What are the full system specifications of your laptop, including your CPU/APU?

If you are having trouble installing Crimson then the trick is to temporarily disable your Internet Connection and AntiVirus.

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bowdon
Journeyman III

Re: Radeon software and AMD driver won't install.

Its an HP laptop, with an APU processor.

Im just wondering though why wouldnt the radeon software install too? I have a feeling its the same reason the driver won't install. They was the only 2 things that didn't update/install when I used the new crimson program.

I've never heard of a graphics producers program not installing before. I'm sure there must be a reason?

I have read through the forum and noticed other people at different dates having a similar situation to me, yet none of the threads find a solution, or if a half solution is found its usually from a fellow user.

Is radeon and the driver compatible with windows 10 since the november 1151 update? I noticed some of ASUS's programs were removed because of incompability issues.

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bowdon
Journeyman III

Re: Radeon software and AMD driver won't install.

So is there any idea why the Radeon software won't install?

The only AMD programs I have on the laptop are CCC and AMD Gaming Evolved. I don't believe these two are the Radeon software that's been released. Isn't the Radeon software called Crimson?

I can understand that there can be issues updating drivers, but why can't this flag ship program install on an AMD computer/laptop? Surely that program should be like installing any program??

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Earnhardt
Paragon

Re: Radeon software and AMD driver won't install.

amdmatt:

"What are the full system specifications of your laptop, including your CPU/APU?

"Bowden:

"Its an HP laptop, with an APU processor"

I'm sure it's a little more than that!

Updated my old

Acer Aspire 5560 Laptop

AMD A8-3520M APU quad core with AMD Radeon HD 6620G/Graphics

from windows 7 to windows 10 just for the heck of it,installed the latest crimson software/drivers with 0 issues.

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bowdon
Journeyman III

Re: Radeon software and AMD driver won't install.

That's great.

I'm just wondering why the actual Radeon software won't install.

When I downloaded and ran the latest Crimson package the only 2 things it couldnt install was the Radeon software and the display driver.

I can understand that with drivers sometimes you need you remove the previous one to then install a new one. But with the radeon software there was no previous version. So what's stopping it installing? This same situation is also happening on my friends laptop too.

I keep waiting for an AMD tech person to tell me possible reasons why the radeon software won't install.

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