Hi,
I have an AMD Radeon RX Vega 56 (a Powercolor card that I bought a few years ago but never used it before as my previous motherboard only had PCIE 2) that I cannot seem to have working properly with the drivers in my machine.
This is a brand new, self assembled system with:
Motherboard ASUS TUF GAMING X570-plus
Cooling Corsair H100x
CPU AMD Ryzen 7 3800x
Memory Corsair Vengeance 16GB 3200Mhz
Power supply Corsair TX650M (650W)
I first uninstalled the drivers (AMD Radeon Drivers for an HD7550).
I installed the Vega and installed the newest drivers from the AMD website (Adrenalin).
The result is that I have no access to the Radeon software and I get the following message:
No AMD graphics driver is installed, or the AMD driver is not functionning properly.
Please install the AMD driver appropriate for your AMD hardware.
I have tried multiple troubleshooting:
Uninstall drivers and reboot
Install drivers - same issue
Uninstall drivers
Use the autodetect tool - same issue
Uninstall drivers using DDU in safe mode and reboot
Install drivers - same issue
Uninstall drivers using DDU in safe mode
Set BIOS PCI express to GEN3
Re-install drivers -same issue
Used the AMD cleanup utility
Install drivers - same issue
I have taken out the graphics card and placed it again to make sure that it is sitting correctly.
I also tried the second PCIE16 but it still has the same issue.
In addition, Windows 10 Pro is at its latest version (20H2 build version 19042.662)
Also ran DISM /Online /Cleanup-Image /RestoreHealth but no change.
All installations have been done with Administrator permissions.
When I look at Device Manager there is a warning and Code 43 error stating:
"Windows has stopped this device because it has reported problems".
Also, when I install the drivers and I get the error accessing the Radeon software, the mouse gets trails all over the screen but it will not show in a screen capture.
Do bear in mind that after every attempt I uninstalled the driver in safe mode using DDU and I also followed the link on:
https://community.amd.com/t5/knowledge-base/troubleshooting-common-amd-graphics-driver-installation-...
The BIOS is also updated to the last version.
However, with the standard Windows driver, there are no mouse trails but I cannot use the full capabilities of the VEGA.
Would you be able to put me in the right direction?
Thanks for your help
