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Drivers & Software

Journeyman III

Radeon RX 580 Series Crashing

Hello! I've been experiencing some issues with my software for the past few weeks now and it's become very frustrating. I'm starting online classes next week and I don't want to have my pc crash during a lesson. The graphics card I have is the Radeon RX 580 Series, I also have a Wacom Cintiq that I use for art and a second monitor. Since getting it the crashes have been more frequent so I'm wondering if it has something to do with that? 

Basically what happens is when I open chrome (especially when I start any type of video) my screen goes black for a few seconds (5-20 seconds) and then it starts back up. During this period all audio goes out. And occasionally my monitors don't turn back on and I have to do it manually. When the screens turn back on I get a popup that says: "We detected a driver timeout has occurred on your system" and then prompts me to do a bug report. I haven't found a fix for this as of yet and it's really getting on my nerves lol 

Any help you can give me would be greatly appreciated! I'm still learning to be tech-savvy so I'm sorry if it's a very simple fix that I missed.

1 Reply

Re: Radeon RX 580 Series Crashing

Driver timeouts may be experienced while playing a game & streaming a video simultaneously on some AMD Graphics products such as Radeon™ RX 500 Series Graphics.

This is from AMD driver release notes, it has been like this for 2-3 drivers now..

Lucky it hasn't happened to me yet..

AMD Ryzen 7 3700x, Sapphire RX580 Nitro 8gb, Asus TUF Gaming x570 Plus, 32gb Corsair Vengeance 3000mhz, Samsung 970 EVO Plus 1tb NVME, Samsung 960 EVO 500gb NVME, WD Black 1tb, Crucial 525gb MX300 SSD, Sandisk Ultra 500gb SSD... Lian Li Galahad AIO 240mm, Seasonic X850 PSU.