Mobo: X470 AORUS ULTRA GAMING
Processor: AMD Ryzen 5 2600X Six-Core Processor
GPU: Radeon RX 5700
16 GB of RAM
When I run the DirectX Diagnostic Tool it's telling me that Direct3D Acceleration is not available and there is no toggle to turn it on. Also it says Direct3D DDI is unknown. I have tried reinstalling the GPU driver and the C++ redistributables. Also I enabled Legacy Components. I even reinstalled Windows. This is a fresh PC build with a fresh install of Windows 10 so no old drivers to worry about. I'm driving myself crazy because I can't play any of the games I built the computer to play. Any help would be greatly appreciated. Thanks much
Solved! Go to Solution.
If these steps did not work, it is possible that the full driver package was not downloaded from the AMD website, after running DDU in safe mode. Using the AutoDetect installer or the minimal package installer, or updating via Radeon Settings 19.7.1 > 19.7.2 may cause this issue. We will fix that in a future update.
MB: ASUS Z77-V Pro
CPU: Intel Xeon 1230v2 Quad Core
GPU: Radeon RX 5700 XT 50th Anniversary
Memory: 16GB DDR3-1333
Same here. Not every application using D3D will crash, kind like those slightly older application will report cannot obtain D3D and crash after it. MPC-HC will crash, even dxdiag.
Already tried DDU in safe mode, since there are more issue if simply switch to 5700XT from GTX1070 without DDU. But DDU do not help this issue in my case.
So is this something you think they will fix quickly? I have no earthly idea I have never dealt with something like this?
Edit: Just updated to 19.7.2 and still doesnt work
I ran into the same problem, but only after updating to the latest drivers (19.7.2 which were released a few hours ago). DXDiag reported that Direct3D is unavailable and I was unable to start a game of League of Legends due to "an unknown DirectX error". Reverting the driver to 19.7.1 seems to have fixed the problem, although I do have issues with occasional crashes on game start/freezing.
This is on a pretty fresh installation of Windows 10 (<week) and reproducible by upgrading to 19.7.2 or using DDU to uninstall 19.7.2 and reinstalling 19.7.1
Operating System: Windows 10 Education 64-bit (10.0, Build 18362)
Mobo: Asus ROG Strix B450-I (BIOS Version 2406)
Processor: AMD Ryzen 5 3600X 6-Core Processor
Memory: 16384MB RAM
GPU: Sapphire Radeon RX 5700XT
PSU: Seasonic FOCUS Plus Series SSR-650FX 650W
Storage: Sabrent 1TB Rocket NVMe PCIe M.2 2280
Full DXDiag attached (after reversion to 19.7.1)
Mobo: MSI Z370 GAMING M5
GPU: Radeon RX 5700 XT
RAM: 32GB DDR4-3200 (4x8GB configuration)
OS: Windows 10 Pro Version 1903 (OS Build 18362.239)
I have the same issue as others have stated after upgrading from 19.7.1 to 19.7.2 this morning. I noticed that MPC-HC (media player) was throwing a D3DERR_NOTAVAILABLE error on every video I attempted to watch. VLC still worked fine. DXDIAG hangs on Direct3D component analysis and crashes without any notification.
I've found that the new drivers 19.7.2 have fixed all my issues.
Wattman shows proper statistics all the time. Also works with Afterburner (I am using the newest beta).
I can overclock the RX 5700 XT no problem, its stable and fast.
Only thing is if it's enabled is to ensure Freesync is off as well as VSR.
Also if you have 19.7.1 installed, remove it using DDU then install 19.7.2 clean.
Please can you try running DDU in safe mode, going to DDU > Options and select Prevent downloads as in the screenshot below.
Select AMD then click Cleand Restart. Now try to install 19.7.2.
I just followed these steps and can confirm that the DXDIAG tool shows the following.