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Drivers & Software

whip2-1
Journeyman III

Radeon RX/500 Series GPU support accidentally dropped by AMD - Driver not installing (Radeon 520)

I have a Dell Vostro 3578 with Radeon 520 graphics ; (2GB GDDR5 VRAM) ; Launch Date 4/18/2017  (4 years only - not 5 years)

PCI\VEN_1002&DEV_6665&SUBSYS_08441028&REV_C3         - Last installed Driver version 21.5.2 (direct from AMD)

After that its not showing any updates, so I head over to https://www.amd.com/en/support/graphics/radeon-500-series/radeon-500-series/radeon-520 - Website shows 21.7.1 is compatible - but the driver does not install - saying detected AMD hardware- not supported.
You may read about Radeon 520 on its dedicated product pages:

https://www.amd.com/en/products/graphics/radeon-520

https://www.amd.com/en/rx-series



On the post by AMD staff @warren_eng (https://community.amd.com/t5/blogs/product-and-os-support-update-for-radeon-software-adrenalin-21-6/... )  - we can see RX/500 series is not listed as discontinued.

Also on https://www.amd.com/en/support/kb/faq/gpu-630 - we see that it is not listed as disontinued/legacy


Radeon 520 is not that so old, uses GDDR5 & is not listed as legacy. It is the same as Radeon 610 .

 

However the same  PCI device ID was used by other OEMs for discontinued products & is also used by Dell & HP for their current Radeon 520https://devicehunt.com/view/type/pci/vendor/1002/device/6665

Jet PRO [Radeon R5 M230 / R7 M260DX / Radeon 520 Mobile]

 

--It is true that for Radeon R5 & R7 the support has ended - but the same PCI device ID is being used by Dell, HP for their Radeon 520 offerings.

You have to see the Subsystem ID/GPU vendor name and allow installation on them.

So you need to whitelist PCI IDs with Subsystems/Vendor IDs:

Dell Radeon 520:  PCI\VEN_1002&DEV_6665&SUBSYS_08441028&REV_C3

HP Radeon 520: PCI\VEN_1002&DEV_6665&SUBSYS_84AD103C&REV_C3

 

Also it appears that the same Radeon 520 device id (6665) is also used being used for Radeon 610: https://www.techquila.co.in/amd-radeon-610/

Dell PCI ID is confirmed from my system, HP PCI ID is searched & verified from Google and other websites.

Request you to please fix the driver support for device 6665, as same PCI ID is being used for Radeon 520 by Dell & HP - and perhaps for Radeon 610 also.

And these OEMs are not actively updating the driver as AMD did.

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whip2-1
Journeyman III

Re: Radeon RX/500 Series GPU support accidentally dropped by AMD - Driver not installing (Radeon 520

Asking @dipak @amdmatt @AMDeer - AMD Staffs & @kingfish - MVP for help.

I hope AMD would kindly consider it, as drivers straight from AMD itself does recognize it as Radeon 520 only & causes no issues. I am not asking for any custom branding/name change, but just support for the Radeon 520 - which as per AMD website - is not legacy - and as a result I should be able to get the latest updates from AMD itself, like I have received in the past.

Please do not ask to update from OEM, as Dell has not updated its AMD driver since 2019 & only AMD releases bug-fixes the fastest. The problem is arising as the current Radeon 520 (Radeon RX or 500 Series) of Dell & HP uses same PCI device ID as older discontinued GPUs.

So driver installer should allow installation on these subsystem id (vendor id) & revision id.https://www.techquila.co.in/amd-radeon-610/https://www.techquila.co.in/amd-radeon-610/

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whip2-1
Journeyman III

Re: Radeon RX/500 Series GPU support accidentally dropped by AMD - Driver not installing (Radeon 520

Dell Radeon 520 = AMD6665.38 within driver package??
Hardware ID:
PCI\VEN_1002&DEV_6665&SUBSYS_083F1028&REV_C3 <---- Device ID matches with our database
PCI\VEN_1002&DEV_6665&SUBSYS_083F1028
PCI\VEN_1002&DEV_6665&CC_038000
PCI\VEN_1002&DEV_6665&CC_0380

Compatible ID:
PCI\VEN_1002&DEV_6665&REV_C3
PCI\VEN_1002&DEV_6665
PCI\VEN_1002&CC_038000
PCI\VEN_1002&CC_0380
PCI\VEN_1002
PCI\CC_038000&DT_1
PCI\CC_038000
PCI\CC_0380&DT_1
PCI\CC_0380
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