cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

JinGyuChoi
Adept I

Radeon Pro w5500 Freeze symptoms

I purchased a W5500 graphics card.

Strangely, after playing a video, when sharing the screen through zoom, the computer freezes.

I tried formatting and tried several methods, but the computer freeze doesn't go away.

I tried to change the driver version as well, but it is the same symptom.

I sent an RMA this time, but there was a problem and it was being returned without arrival.

When I get it back, I'd like to check if there are any tests that I didn't have.

What is the problem?

 

My Spec

i9 - 7900x

Asus Rampage Ome3ga

64GB 3200mhz RAM

 

 

0 Likes
20 Replies
elstaci
MVP

Re: Radeon Pro w5500 Freeze symptoms

It is best to wait until you receive your Professional GPU card and have it installed plus your computer information including AMD Driver that you currently have installed so that AMD Forums Professional GPU AMD @fsadough can help you with your problem to determine if your Professional GPU card is defective or not.

0 Likes
JinGyuChoi
Adept I

Re: Radeon Pro w5500 Freeze symptoms

Thank you for answer.
I had this problem and contacted AMD, and I tried all the tests, but the same symptoms appeared.
I need to send my card to receive an RMA soon, but I want to test it before sending it.

fsadough
Staff
Staff

Re: Radeon Pro w5500 Freeze symptoms

The information is not sufficient to debug the issue. Can you please provide an AMDZ Report?

AMDZ Report
- Please extract the amdz-v288.zip available from https://we.tl/t-bQfdBg4Ygt
- Run amdz.exe file as an Administrator
- Select “Save All“ and “TXT“ as the output format
- Click on the blue button to save the report
- The .txt file will be saved in the same folder where you extracted the zipped file

shamllakh
Journeyman III

Re: Radeon Pro w5500 Freeze symptoms

Same here ... 

Since the moment i plugged in the Radeon Pro W5500 and connected it to My SAMSUNG Monitor via DisplayPort Cable, my PC Keeps on Crashing and rebooting. I tried installing all versions of drivers, but no luck. Now, i had to use DisplayPort to HDMI adaptor, and currently testing it now (max resolution 1920X1080 60Hz, which is very poor)

0 Likes
fsadough
Staff
Staff

Re: Radeon Pro w5500 Freeze symptoms

And same here:

The information is not sufficient to debug the issue. Can you please provide an AMDZ Report?

AMDZ Report
- Please extract the amdz-v292.zip available from https://we.tl/t-bQfdBg4Ygt
- Run amdz.exe file as an Administrator
- Select “Save All“ and “TXT“ as the output format
- Click on the blue button to save the report
- The .txt file will be saved in the same folder where you extracted the zipped file

0 Likes
nestorr
Journeyman III

Re: Radeon Pro w5500 Freeze symptoms

Hi, I'm having the exact same problem whereby the W5500 crashes my entire PC (i.e. only a hard restart will cure it). Is the AMDZ Report tool still available from that link?

0 Likes
fsadough
Staff
Staff

Re: Radeon Pro w5500 Freeze symptoms

Yes, it is still available for the next 3 days.

0 Likes
nestorr
Journeyman III

Re: Radeon Pro w5500 Freeze symptoms

It's not working for me - the "Download" button is greyed out. Do you have another link? Alternatively, is it the same as the AMD Bug Report Tool?

0 Likes
fsadough
Staff
Staff

Re: Radeon Pro w5500 Freeze symptoms

Try this one:

AMDZ Report
- Please extract the amdz-v292.zip available from https://we.tl/t-tsS3qXetai
- Run amdz.exe file as an Administrator
- Select “Save All“ and “TXT“ as the output format
- Click on the blue button to save the report
- The .txt file will be saved in the same folder where you extracted the zipped file

0 Likes