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Drivers & Software

Adept I

R9 390x Kernel 41 pc crashes

PC Specs:

i7 6700k

Asus Strix 390x (comes overclocked)

16bg Ram

Windows 10 x64

Prior to update 16.XX and above I never experienced this kernel 41 error. I had to downgrade to a 15.XX driver from 2 years ago to not crash.

At first I thought is was my PSU Silverstone Tek 1350W ATX 12V 2.3/EPS 12V 80 PLUS but rather than replace that I kept searching for answers.

I was led to a post saying that it could be caused by my soundcard Creative Sound Blaster ZxR so I reinstalled those drivers with lastest and others I could find, still to no avail.

I then tried to use the updates that windows 10 provides in the device manager which installs a 17.7 driver version still crashing with those.

Crashs happen mainly when I game for long hours or within a few hous while gaming and on youtube.

I checked temps and the gpu never goes above 50c and cpu around the same.

Thought it could be a direct x issue reinstalled that a few times.

I  also thought that it could be a bios issue but that is updated to the current version.

I am duo monitoring 1 with the amd card and the other with onboard graphics.

Then after all this frustration I down graded to a driver 2 years old and no craching I would like some help trying to figure out why this is happening I am losing quite a big amount of fps from this old driver.

I used everydriver from 16.XX up and crashes happen in any game I play.

2 Replies

Can you post the error messages after it crashes?


only error msg I get is from the windows event viewer no BSOD just a feeze that i have to manually press the power button to reset

Faulting application name: cnext.exe, version:, time stamp: 0x5661c9e1

Faulting module name: Qt5Qml.dll, version:, time stamp: 0x558c716c

Exception code: 0xc0000005

Fault offset: 0x0000000000123a89

Faulting process id: 0x2964

Faulting application start time: 0x01d398d2d8c8c222

Faulting application path: C:\Program Files\AMD\CNext\CNext\cnext.exe

Faulting module path: C:\Program Files\AMD\CNext\CNext\Qt5Qml.dll

Report Id: f188f2bd-7aeb-4a5b-a4d6-e5983b289578

Faulting package full name:


Log Name:  System
Source:    Microsoft-Windows-Kernel-Power
Date:      1/28/2018 12:48:15 AM
Event ID:  41

Task Category: (63)

Level:     Critical
Keywords:  (70368744177664),(2)
User:      SYSTEM
Computer:  Loci


The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="">


<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2018-01-28T06:48:15.168286000Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />



<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">2</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">true</Data>
<Data Name="CheckpointStatus">0</Data>



all the info i get from the crashes