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Drivers & Software

jordan72491
Journeyman III

Re: r9 390 keeps crashing

Try playing in fullscreen mode and if the same issue occurs.

Fullscreen crashed faster than windowed did. about 10 mins.

Are other games crashing?

only games i play are GTA V and Neverwinter. Both crash with 3D errors.  This is the 2nd r9 390 card ive bought. I returned the first thinking it was hardware issue. The games work fine in "low" graphics mode. But with an 8gb card, I dont want to play in the lowest settings..

The next step would be to try an older driver version before this issue started.

I purchased it in September. Every driver ive used since then has crashed.     It seems that I am still having this issue here:

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john007
Exemplar

Re: r9 390 keeps crashing

Hello,

Display driver amdkmdap stopped responding and has successfully recovered.

In my experience that particular error is voltage related. You may need to increase the voltage and power consumption to the GPU as crimson further reduces power consumption.

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wesbo
Adept II

Re: r9 390 keeps crashing

Whats your motherboard and what make model is your PSU ? If the game runs ok on low it seems to be something your system doesn't like with the higher power usage.

Tried using different PCI-E outlets from your PSU ? (I'd imagine that on an 800w power supply you more than 2x8 pins available)

To me it's sounding like a power phase on your motherboard isn't happy, or your PSU is crapping out ... And I generally never go the bad PSU route.

Also try removing 1 ram stick at a time, you might have a faulty one and having trouble receiving textures to cache or something like that. How many ram sticks do you have 2x16 or 4x8?

Is your 8350 overclocked ?

Oh and also what gpu did you have before this 390 ? Or is it a new build ?

mwnn
Adept II

Re: r9 390 keeps crashing

I get that error myself playing a completely different set of games (Unity Engine 5, DX11 & R9, R7 and 7xxx Cards (Wasteland 2 DC & Satellite Reign))

Strangely I don't get any crashing occurring in those games when I force DirectX 9.

I haven't tested other games extensively - I'll have to do that.

I'm still trying to narrow down the problem.

I was able to play Witcher 3 and GTA V without issue when those were released.

Looking at my old post I must've been using Windows 7 and Catalyst 15.4

GTA V - Cutscene issues on an R9 285

My Sapphire R9 285 has a dual bios (legacy & uefi) and I normally use legacy mode - version: 015.047.000.003.000000

A Corsair HX520W should be enough juice to power the card - although I admit it's getting older.

I think it's either:

  • A recent Windows 10 update (or Win 10 in general)
  • Recent drivers & aggressive power saving
  • Legacy bios issue with Win 10
  • ULPS ?

So far I've:

  • Reflashed the existing vbios with ATIFlash.
  • Toggled the card to UEFI mode and was able to play for quite some time last night with no crashing under DirectX11
  • Back to using legacy bios with Crimson 15.12 WHQL - so I'll see how that goes.

I don't recommend that people try those steps without knowing what they're doing.

What a strange problem ?!?

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john007
Exemplar

Re: r9 390 keeps crashing

Hello,

My view is that its voltage related so either upgrade your PSU, or use Afterburner and increase voltage and power consumption.

Always benchmark the unit and monitor temps and such when overclocking. Hope this helps.

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jordan72491
Journeyman III

Re: r9 390 keeps crashing

I have  4x 8gb ram sticks, the CPU isnt overclocked, and before this i had the r7 250 1gb.

Ive run a mem test and I know its not the ram.

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jordan72491
Journeyman III

Re: r9 390 keeps crashing

So far ive done a mem test and ive tested out the PSU and they both passed. I opened up the side of my case and put a floor fan directly onto the computer- so far no crashes after ~7 hrs.  So possibly an overheating issue?     But the whole PC didnt shut down. 

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jordan72491
Journeyman III

Re: r9 390 keeps crashing

"I think it's either:

  • A recent Windows 10 update (or Win 10 in general)"

​I have windows 7

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john007
Exemplar

Re: r9 390 keeps crashing

Hello,

Benchmark the GPU with Heaven or any other benchmarking application, monitor the temps and such. Hope this helps.

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wesbo
Adept II

Re: r9 390 keeps crashing

What about the rest of my questions ? Psu model make? tried other pci-e cables ? Motherboard model ?

Try removing the ram sticks one by one, if you get to your last 8gb and you still have a crash remove that one and replace it with another, could still be ram, memtest is only usefull to some extent, sometimes you can get 1 ram stick out of the pack of 4 you bought that doesn't like the timings used and it will work fine at idle but can start freaking out during load, especially if the 4 sticks weren't bought in the same pack. They are all the same sticks ?

I don't think it's the card nor the drivers, but another problem in your rig, now you have to go though all the possibilities

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