Drivers & Software

[skully1]

Hi, yesterday I downloaded an AMD audio driver, and ran it. But in the middle, I realized that it said that it had to perform a factory reset, so I used task manager to force close it. When I restarted my laptop (HP ENVY x360 Convertible 13-ag0xxx), my AMD Radeon Settings disappeared, my brightness doesn't work, there is a light grey border at the bottom of my screen, and when switching desktops it is very choppy. This happened to me once a couple years ago, and I fixed it somehow. I don't remember anymore. Can someone help me?

Thank you

Grey border

Not found

[elstaci]

Try using DDU (Display Driver Uninstaller) with the internet disconnected and deleting C:\AMD installation folder.

Afterwards install the AMD driver again. Since you stopped the installation before it finished you now probably have a corrupted AMD driver installed.

[skully1 · Accepted solution]

hi, i fixed it, i just downloaded new amd drivers.

thanks anyways