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Drivers & Software


Problems with driver 16.12.1, help?


So for some reason everytime I attempt to install 16.12.1, it causes problems when I restart after installing it. For about a minute everything seems then, then all of a sudden I might get some visual glitches, or the screen flashes before just going black causing my PC just to crash. No BSOD, just sticks to the black screen, I assume my computer is crashing as the RBG lights on my Keyboard just completely stop, instead of constantly flashing.

The first time I tried to update I tried to update from 16.11.3 through AMD, thats when I first noticed the problem. I then tried a clean install after using DDU, still have the same problem. I downloaded 16.11.5, the previous version, and my computer works fine. I then tried updating from that version, problem still happened, so I just stuck with 16.11.5 for now since its stable for me.

Can anybody help me shred some light on this issue for me please? I'm not sure whats going on.

EDT:  thought I should post my specs

Sapphire R9 390 Nitro 8GB

Intel i5 6600k 3.50Hz

Asus Z170-A MB

16 GB DDR4 Ram

Message was edited by: Terry HB

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7 Replies
Journeyman III

Re: Problems with driver 16.12.1, help?

I have the 380 Nitro 4Gb, with same problems, random lockups and artifacts galore.  Plus when hooking up my 2nd monitor, it was nothing but problems.  Both screens flicker, and again cause the system to lock up.  I always do a clean install with latest DDU.  Nothing I tried, other than installing previous drivers solved my problems. 

Sapphire R9 380 Nitro 4Gb

Asus Maximus V Gene mobo

i7 3770k @4.8 Ghz (on water)

16Gb Corsair Dominator Platinum 2400mhz

2x Samsung 850 Pro 256Gb SSD's in raid 0

Corsair AX860i PSU

Windows 10 64Bit all latest drivers/updates

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Adept I

Re: Problems with driver 16.12.1, help?

I've got the same problem.  Install new driver, screen flashes and then goes black until I use the AMD cleanup utility to run no drivers except from Microsoft Basic Visual Driver.  It had problems installing on my laptop as well, bt I got that fixed by running the cleanup utility and then re-installing.  THis, however, did not work on my PC

Sapphire R9 390 8GB

AMD FX 9590 (Liquid cooled)

ASUS ROG Crosshair V Formula Z

HyperX Savage 16GB 1866MHz RAM

HyperX Savage 240GB SSD

SanDisk Ultra II 960GB SSD

Western Digital Black 4TB HDD

Corsair AX1200i PSU

...I'm also seeing a trend that we all have Sapphire R9 3xx cards...

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Journeyman III

Re: Problems with driver 16.12.1, help?

Having the same issues here. No BSOD, but will get screen flickers and artifacts when loading up any game.

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Re: Problems with driver 16.12.1, help?

Everybody needs to report this issue to AMD > AMD Issue Reporting Form

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Adept II

Re: Problems with driver 16.12.1, help?

The issue I had was the return of the Black Screen -> Static -> Green Screen cycle.  My best suggestion is get into safe mode, remove 16.12, reinstall 16.9 then get the hotfix to 16.11 drivers.  It seems they broke everything they fixed with the 16.11 that they originally broke in 16.9...sad really as this seems to be a common thing with every fresh set of drivers launched.

Also that doesn't bode well for the X370 and Zen line if they can't get the drivers to work properly.

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Journeyman III

Re: Problems with driver 16.12.1, help?

Maybe AMD can hire someone from Nvidia to make a working driver? 

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Journeyman III

Re: Problems with driver 16.12.1, help?

I have the same problem with this new update, but in my case i have this problem (see pictures) , and when I try install the old driver (16.11.5) my screen is black. Any solution?  I tried everything ... and sorry for my english.

I have R9 270x




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