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Drivers & Software

Journeyman III

Problem with switching graphics cards.

Hi, it will be a long post 

I have a HP Pavilion G6 1050ew laptop.

This laptop has two graphics cards:
1. Integrated Intel HD (Lower efficiency - energy saving).
2. AMD Radeon 6470m (Higher efficiency - more energy).

There is a problem with the driver installation.
The sp55025.exe file does not install the graphics driver for me, only the AMD Catalyst application itself.

Ok, I entered the folder:


And I saw that the driver files are, so I decided to install them manually by the device manager.
I clicked on the AMD card that has this hardware ID:
PCI \ VEN_1002 & DEV_6760 & REV_00 & SUBSYS_1669103C


I chose Radeon 6470m and clicked next.
Unfortunately, a picture appeared to my eyes:


The thing is, Wndows has correctly detected a driver for this hardware, but it is not compatible with my version of Windows. I have Windows 7 Home Premium SP1 x64.

If these drivers do not want to work for me, I downloaded the older version, number: sp53404.exe.

In this case, the driver detected and installed, unfortunately BSOD popped out after restarting the computer.


*** STOP: 0x00000116 (0xfffffa80065f54e0, 0xfffff88002cd42ac, 0x0000000000000000,

*** dxgkrnl.sys - Address 0xfffff8800513d3f0 base at 0xfffff880050e0000 DateStamp

BSOD applies to DirectX. I currently have version 11.0 installed on my system.

I was forced to enter safe windows mode and uninstall the graphics driver from the device manager.
After each uninstallation of drivers, I used DDU

I downloaded the latest driver from AMD.
Filename: whql-win8.1-win7-catalyst-15.7.1-oct30.exe.

The driver installs correctly, in the device manager the graphics card is detected as Radeon 7400m. This driver does not cause me BSOD.

There is a problem, the driver does not cause BSOD, but I also do not have the option to enable the Radeon card for games. Everything works on the integrated card. I don't have the option to switch graphics cards for better performance. In windows, the power options are set to "high performance".

This is what the Radeon 6470 - 7400 (?) Graphics card management panel looks like:



I don't have these options:

I scanned the ram memory with memtest - no errors.

The sfc / scannow command did not help.

Radeon 6470m card correctly detected by HWInfo program:



Here is a picture from CS: GO, which can be deduced that an integrated graphics card is running:


Please help.

4 Replies 

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

For laptops with Intel/AMD graphics:

2. The Intel graphics drivers should be the latest offered by Intel Support.

Use their 'Driver Download Tool' to get the latest version. These must be installed before the AMD drivers.


Thank you for your answer.
So, first I installed the drivers for the Intel HD card.
Here are pictures that show that all the requirements you are talking about are met.



Journeyman III

hey i have the same proplem but i can not found a solution have you

Journeyman III

found the bga chip from amd had a cold february. After heating with a hot air, everything started working properly for about 1 week also, unfortunately, we cannot overcome the problem of damaged graphics with any driver

I recommend the hp diagnostic tool program