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Drivers & Software

Journeyman III

Problem with AMD Radeon™ HD 8850M Graphics Card/ Problem with Old AMD Drivers & Detecting Wrong Graphics cards (Current Solution)

I own a Dell Inspiron 15R 5537 Notebook with an AMD Radeon HD 8850M graphics card. After reinstalling Windows 10 & reinstalled the drivers but after trying installing with lastest drivers it shows wrong driver.

The R9 M200x & R9 M265X is the generic name for the 8850m

More Information: AMD Radeon R9 M265X spotted: it's actually the Radeon 8850M

One Solution Found: 

1. Radeon Software Install Detected AMD Graphics Hardware in Your System Configuration That Is Not Supp...

2. Try installing from Dell Inspiron 15R 5537 Drivers

3. Search Your Driver from Microsoft®Update Catalog 

Important: Before Reinstalling Drivers Use Display Driver Uninstaller(DDU) to clean uninstall Drivers to avoid Future Issues

AMD Radeon HD 8000 series (OEM)

4. Update The Laptop Bios (Recommended)


1 Reply

Normally installing AMD generic Graphic driver in a laptop will in most cases not show that actual AMD GPU model installed but rather the family of the GPU. The driver will still work but just may not show the actual GPU model install in the laptop.

If you use DELL's AMD Graphic driver which is customized and 100% compatible with your laptop it should show the correct GPU model of your laptop.