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schvankus
Adept I

PC will not shutdown after installing Adrenalin 2019 Edition

AMD Ryzen 3 3200G

GA-A320M-S2H V2 

Latest firmware: F42

This is a new build. I installed Windows 10 and everything went fine. The computer turned off when I clicked on shutdown. Great!

Then I download the latest Radeon Vega 8 driver for the specific Ryzen 3 3200G from the AMD website, 19.9.2. 

The install went fine, but the computer will not shut down, only restart. Also, it won't go to sleep.

I rolled back the driver to the Microsoft Basic Display Adapter. The computer shuts down again.

I tried previous versions of the driver (19.8.1, 19.7.2) but have the same problem.

Any help would be appreciated.

Thanks!

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3 Replies
mstfbsrn980
Grandmaster

Re: PC will not shutdown after installing Adrenalin 2019 Edition

Run Command Prompt as an administrator with clicking right. Then run this command:
powercfg.exe -h off

So turning off Windows Hibernate may fix the problem.

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schvankus
Adept I

Re: PC will not shutdown after installing Adrenalin 2019 Edition

It turns out the problem was with memory compatibility.

I was using 2x Adata DDR4-2666 (AD4U2666W4G19-B). I manually changed the speed in BIOS to 2400 and the problem disappeared.

I'm replacing the memory with DDR-3000.

Problem solved!

schvankus
Adept I

Re: PC will not shutdown after installing Adrenalin 2019 Edition

Thank you for your suggestion, but it turns out it was a memory compatibility issue. 

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