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Drivers & Software

PC Randomly Reboots when starting games and opening AMD Software Adrenaline

I have updated Windows 10 Pro 64-bit to latest.  I have uninstalled and reinstalled AMD GPU Drivers numerous times.  I have updated Power Supply.  All with the same results.  PC Reboots every time I access AMD Adrenaline Software and Starting Games (Not every game).  Any help would be appreciated.

System Specifications:

AMD Ryzen 9 5950x

MSI MAG X570 Tomahawk WIFI AM4 AMD X570 SATA 6Gb/s ATX AMD Motherboard

G.SKILL TridentZ RGB Series 32GB (2 x 16GB) 288-Pin PC RAM DDR4 3600 (PC4 28800) Desktop Memory Model F4-3600C16D-32GTZRC

XFX - SPEEDSTER MERC319 AMD Radeon RX 6950XT Core 16GB GDDR6 PCI Express 4.0 Gaming Graphics Card - Black

Corsair RM1000x Shift Fully Modular ATX Power Supply - Modular Side Interface - ATX 3.0 & PCIe 5.0 Compliant - Zero RPM Fan Mode - 105°C-Rated Capacitors - 80 Plus Gold Efficiency - Black

6 Phantek RGB Case Fans

6 WD Black Hard Drives

3 Samsung SSD

2 WD NVME SSD

Noctua NH-D15 chromax.black, Dual-Tower CPU Cooler with Dual NF-A15 PWM 140mm Fans (Black)

Edition Windows 10 Pro
Version 22H2
Installed on ‎6/‎5/‎2022
OS build 19045.3636
Experience Windows Feature Experience Pack 1000.19053.1000.0

ExplodingSidewalk_0-1702142935791.png

 

AMD Ryzen 9 5950x
MSI MAG X570 Tomahawk WIFI AM4 AMD X570 SATA 6Gb/s ATX AMD Motherboard
G.SKILL TridentZ RGB Series 32GB (2 x 16GB) 288-Pin PC RAM DDR4 3600 (PC4 28800) Desktop Memory Model F4-3600C16D-32GTZRC
XFX - SPEEDSTER MERC319 AMD Radeon RX 6950XT Core 16GB GDDR6 PCI Express 4.0 Gaming Graphics Card - Black
Corsair RM1000x Shift Fully Modular ATX Power Supply - Modular Side Interface - ATX 3.0 & PCIe 5.0 Compliant - Zero RPM Fan Mode - 105°C-Rated Capacitors - 80 Plus Gold Efficiency - Black
6 Phantek RGB Case Fans
6 WD Black Hard Drives
3 Samsung SSD
2 WD NVME SSD
Noctua NH-D15 chromax.black, Dual-Tower CPU Cooler with Dual NF-A15 PWM 140mm Fans (Black)
4 Replies

I rolled back AMD GPU Drivers to the following to try a stress test.

ExplodingSidewalk_0-1702145683751.png

I ran stress test for 600s (10 min.)  It completed but, I did see some screen flicker.

AMD Ryzen 9 5950x
MSI MAG X570 Tomahawk WIFI AM4 AMD X570 SATA 6Gb/s ATX AMD Motherboard
G.SKILL TridentZ RGB Series 32GB (2 x 16GB) 288-Pin PC RAM DDR4 3600 (PC4 28800) Desktop Memory Model F4-3600C16D-32GTZRC
XFX - SPEEDSTER MERC319 AMD Radeon RX 6950XT Core 16GB GDDR6 PCI Express 4.0 Gaming Graphics Card - Black
Corsair RM1000x Shift Fully Modular ATX Power Supply - Modular Side Interface - ATX 3.0 & PCIe 5.0 Compliant - Zero RPM Fan Mode - 105°C-Rated Capacitors - 80 Plus Gold Efficiency - Black
6 Phantek RGB Case Fans
6 WD Black Hard Drives
3 Samsung SSD
2 WD NVME SSD
Noctua NH-D15 chromax.black, Dual-Tower CPU Cooler with Dual NF-A15 PWM 140mm Fans (Black)

I moved the switch to Silent BIOS and the same issue occurs.  PC reboots for no reason.  I decided to swap out my XFX RX 6950 XT with my XFX RX 6750 XT and sure enough I can access the AMD Adrenaline software with NO reboots.  I fired up Microsoft Flight with NO reboots.  I ran a stress test using the latest AMD Drivers with NO reboots.  I played Division I / Division II / Ghost Recon Wildlands / Ghost Recon Breakpoint with NO reboots.  I was able to go into AMD Adrenaline Tuning and change to "Overclock GPU" and run Heaven Benchmark with success.  No Rebooting.  Junction (Hot) Temp was around 88 C.  GPU Temp around 67 C.  Clearly there is an issue with my XFX RX 6950 XT Black.

AMD Ryzen 9 5950x
MSI MAG X570 Tomahawk WIFI AM4 AMD X570 SATA 6Gb/s ATX AMD Motherboard
G.SKILL TridentZ RGB Series 32GB (2 x 16GB) 288-Pin PC RAM DDR4 3600 (PC4 28800) Desktop Memory Model F4-3600C16D-32GTZRC
XFX - SPEEDSTER MERC319 AMD Radeon RX 6950XT Core 16GB GDDR6 PCI Express 4.0 Gaming Graphics Card - Black
Corsair RM1000x Shift Fully Modular ATX Power Supply - Modular Side Interface - ATX 3.0 & PCIe 5.0 Compliant - Zero RPM Fan Mode - 105°C-Rated Capacitors - 80 Plus Gold Efficiency - Black
6 Phantek RGB Case Fans
6 WD Black Hard Drives
3 Samsung SSD
2 WD NVME SSD
Noctua NH-D15 chromax.black, Dual-Tower CPU Cooler with Dual NF-A15 PWM 140mm Fans (Black)

I agree, the RX 6950 XT seems to be the component at fault.  If it's within the warranty period, I would consider sending it back.  If it is outside the warranty period, I would use it with older drivers and still keep trying newer drivers as they are released.  I am running the 23.12.1 driver package on a RX 7900 XT without issues.

As Albert Einstein said, "I could have done so much more with a Big Al's Computer!".
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Thanks for the reply.

I purchased this card from Best Buy 04/2023.  Just started to really use this pc and GPU.  What a disappointment.  I wanted to give AMD a shot by purchasing the XFX RX 6950 XT and XFX RX 6750 XT because I felt Nvidia was gouging it's customers.  We sill see how XFX's RMA process pans out.

AMD Ryzen 9 5950x
MSI MAG X570 Tomahawk WIFI AM4 AMD X570 SATA 6Gb/s ATX AMD Motherboard
G.SKILL TridentZ RGB Series 32GB (2 x 16GB) 288-Pin PC RAM DDR4 3600 (PC4 28800) Desktop Memory Model F4-3600C16D-32GTZRC
XFX - SPEEDSTER MERC319 AMD Radeon RX 6950XT Core 16GB GDDR6 PCI Express 4.0 Gaming Graphics Card - Black
Corsair RM1000x Shift Fully Modular ATX Power Supply - Modular Side Interface - ATX 3.0 & PCIe 5.0 Compliant - Zero RPM Fan Mode - 105°C-Rated Capacitors - 80 Plus Gold Efficiency - Black
6 Phantek RGB Case Fans
6 WD Black Hard Drives
3 Samsung SSD
2 WD NVME SSD
Noctua NH-D15 chromax.black, Dual-Tower CPU Cooler with Dual NF-A15 PWM 140mm Fans (Black)
0 Likes