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Drivers & Software

aegir30
Journeyman III

PC FREEZE ATI R9 270X 4G

Hello. For 15 days my pc "freeze" after the Windows logo at startup. I tried uninstalling the driver, reinstalling it, several times and with several versions. Nothing works. If I disable the graphics card in the devices, I have a display. However, I can not launch my games anymore. A computer scientist told me that it is a bug on the map and that it must be changed ... HELP !!!

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3 Replies
aegir30
Journeyman III

I add here the dxdiag of my pc. Do not pay attention to the error 22 of the graphics card, it's me who disabled the card, this way the pc does not crash anymore. However I can not run any game or application a little greedy in calculations.

------------------

System Information

------------------

      Time of this report: 11/9/2018, 21:39:58

             Machine name: DESKTOP-QRNUH2C

               Machine Id: {192A6D6B-E7CD-4324-B748-A608F4A2CD2D}

         Operating System: Windows 10 Famille 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                 Language: French (Regional Setting: French)

      System Manufacturer: To be filled by O.E.M.

             System Model: To be filled by O.E.M.

                     BIOS: BIOS Date: 12/10/13 09:45:20 Ver: 04.06.05 (type: BIOS)

                Processor: AMD FX(tm)-6300 Six-Core Processor              (6 CPUs), ~3.5GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8088MB RAM

                Page File: 2783MB used, 6585MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.17134.0001 64bit Unicode

---------------

Display Devices

---------------

           Card name: Pilote d’affichage de base Microsoft

        Manufacturer: (Types d’écrans standard)

           Chip type: AMD ATOMBIOS

            DAC type: (C) 1988-2010, Advanced Micro D

         Device Type: Display-Only Device

          Device Key: Enum\ROOT\BASICDISPLAY

       Device Status: 4180000B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_NT_ENUMERATOR|DN_NT_DRIVER|DN_NO_SHOW_IN_DM]

Device Problem Code: No Problem

Driver Problem Code: Unknown

      Display Memory: 4044 MB

    Dedicated Memory: 0 MB

       Shared Memory: 4044 MB

        Current Mode: 1920 x 1080 (32 bit) (64Hz)

         HDR Support: Not Supported

    Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

     Color Primaries: Red(0.640148,0.330578), Green(0.300305,0.600109), Blue(0.149914,0.060070), White Point(0.313000,0.329602)

   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

        Monitor Name: Generic PnP Monitor

       Monitor Model: Philips 247EL

          Monitor Id: PHLC084

         Native Mode: 1920 x 1080(p) (60.000Hz)

         Output Type: Other

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

      Advanced Color: Not Supported

         Driver Name: c:\windows\system32\drivers\basicdisplay.sys,c:\windows\system32\drivers\basicdisplay.sys

Driver File Version: 10.00.17134.0001 (French)

      Driver Version: 10.0.17134.1

         DDI Version: 12

      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

        Driver Model: WDDM 1.3

Graphics Preemption: DMA

  Compute Preemption: DMA

            Miracast: Not Supported

Hybrid Graphics GPU: Not Supported

      Power P-states: Not Supported

      Virtualization: Not Supported

          Block List: No Blocks

  Catalog Attributes: N/A

   Driver Attributes: Final Retail

    Driver Date/Size: 21/06/2006 01:00:00, 63488 bytes

         WHQL Logo'd: Yes

     WHQL Date Stamp: Unknown

   Device Identifier: {D7B71AF4-43CC-11CF-C063-EE62AFC2C735}

           Vendor ID: 0x1414

           Device ID: 0x008C

           SubSys ID: 0x00000000

         Revision ID: 0x0000

  Driver Strong Name: basicdisplay.inf:1080904755d1bda1:MSBDD_Fallback:10.0.17134.1:ROOT\BasicDisplay

      Rank Of Driver: 00FB0000

         Video Accel:

         DXVA2 Modes: Unknown

        D3D9 Overlay: Not Supported
             DXVA-HD: Not Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 1
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

           Card name: AMD Radeon R9 200 Series
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD ATOMBIOS
            DAC type: (C) 1988-2010, Advanced Micro D
         Device Type: n/a
          Device Key: Enum\PCI\VEN_1002&DEV_6810&SUBSYS_30361462&REV_00
       Device Status: 01802400 [DN_HAS_PROBLEM|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: 00000016 [CM_PROB_DISABLED]
Driver Problem Code: Unknown
      Display Memory: Unknown
    Dedicated Memory: n/a
       Shared Memory: n/a
        Current Mode: Unknown
         HDR Support: Unknown
    Display Topology: Unknown
Display Color Space: Unknown
     Color Primaries: Unknown
   Display Luminance: Unknown
         Driver Name: C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdxc64.dll
Driver File Version: 22.19.0162.0004 (English)
      Driver Version: 22.19.162.4
         DDI Version: unknown
      Feature Levels: Unknown
        Driver Model: Unknown
Graphics Preemption: Unknown
  Compute Preemption: Unknown
            Miracast: Unknown
Hybrid Graphics GPU: Unknown
      Power P-states: Unknown
      Virtualization: Not Supported
          Block List: Unknown
  Catalog Attributes: N/A
   Driver Attributes: Final Retail
    Driver Date/Size: 24/04/2017 01:00:00, 1676224 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: Unknown
           Vendor ID: Unknown
           Device ID: Unknown
           SubSys ID: Unknown
         Revision ID: Unknown
  Driver Strong Name: oem3.inf:cb0ae41481b42149:ati2mtag_R575DS:22.19.162.4:pci\ven_1002&dev_6810&rev_00
      Rank Of Driver: 00D12000
         Video Accel: Unknown
         DXVA2 Modes: Unknown
      Deinterlace Caps: n/a
        D3D9 Overlay: Unknown
             DXVA-HD: Unknown
        DDraw Status: Enabled
          D3D Status: Not Available
          AGP Status: Enabled
       MPO MaxPlanes: Unknown
            MPO Caps: Unknown
         MPO Stretch: Unknown
     MPO Media Hints: Unknown
         MPO Formats: Unknown
    PanelFitter Caps: Unknown
PanelFitter Stretch: Unknown

etc... it's so long...

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Finally i've installed a new graphic card… MSI GEFORCE GTX 1050 Ti, uninstalled olds graphic card' drivers, and all is functionning now.

The problem could come from a bug on the graphic card with no issue, it's dead (comment from my computer scientist).

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moonfall
Journeyman III

I got the exact same problem!

I have tryed to use a earlyer windows 10 version and tryed a earlyer AMD driver installation. But all combo's don't seem to work!

It seems to be that Windows 10 automaticly updates the driver required. If you disable (in safe mode) this driver under the ''display adapters'' in the device manager tab you will be able to start up your pc and use your pc as long as you don't need the driver to play games and stuff.

We need help!! there is more people having this issue!!!!

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