Drivers & Software

[nyrown]

Hello,

I have had issues with Overwatch for 3 weeks now.

The game launches correctly, but after joining a game the textures gradually turn black until the screen is completely filled, I only see the outline of allies and enemies as well as the HUD.
Sometimes it also happens that the colors turn blue, pink… Frequently after these graphic bugs, after a while the game exits with the error “Rendering device has been lost”.

I have read many topics on forums that talk about this problem of overclocking, GPU overheating and incompatibility with Razer software.
For my part, I have never overclocked, the in-game GPU runs at ~ 70/75°C and I have uninstalled all Razer applications. I have the latest drivers, I also tried with other older ones.
I closed all the other software before launching the game so that there are no conflicts between the apps.

Note that these problems only applied with Overwatch, and 1 month ago I was playing without problems :thoughtful: .

I therefore send a SOS if you have already encountered these problems or if you have an idea of ​​where it can come from !

My config:
OS: Windows 10 Home (64 bit)
Motherboard: B550-A PRO
Processor: AMD Ryzen 5 5600X
Graphics Processor: AMD Ryzen 6800 XT

I can provide screens if needed.

Thanks to anyone who takes the time to help me!

[ttocchi]

Normally when it states that the render device has been lost, it means it has lost connection to the gpu, whether that be by  updating drivers etc, try older drivers if you haven’t already, perhaps your gpu isn’t seated properly in the pc? Could it have come loose? Scan the overwatch game files to make sure it isn’t a data corruption that’s causing the issue.

[nyrown]

Thanks for your answer, gpu seems seated properly but i'll unplug and plug it.

Moreover, I just make a check "3D Standard" on OCCT and there is a lot of errors, after 45sec driver crash :

00:00:00 - Info - Test démarré à 2022-07-09 18:04:13
00:00:00 - Info - 3D Standard - Démarré (Durée : 00:10:00)
00:00:06 - Erreur - 3D Standard - 215002 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:00:11 - Erreur - 3D Standard - 202252 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:00:16 - Erreur - 3D Standard - 220840 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:00:21 - Erreur - 3D Standard - 202608 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:00:26 - Erreur - 3D Standard - 188293 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:00:31 - Erreur - 3D Standard - 201321 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:00:36 - Erreur - 3D Standard - 220569 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:00:41 - Erreur - 3D Standard - 204320 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:00:46 - Erreur - 3D Standard - 219947 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:00:51 - Erreur - 3D Standard - 199459 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:00:56 - Erreur - 3D Standard - 206564 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:01:01 - Erreur - 3D Standard - 192020 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:01:06 - Erreur - 3D Standard - 204172 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:01:11 - Erreur - 3D Standard - 253241 erreur(s) trouvée(s) ( GPU #0 - Radeon RX 6800 XT )
00:01:24 - Erreur - 3D Standard - Crashé

How can I interpret that ?