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Drivers & Software

Duskmoor
Journeyman III
Journeyman III

Oculus Quest Software not working, says graphics card not compatible (RX 580)

Hello,

 

After trying lots of things with Oculus Support to get Oculus Link working on the Quest 2, rolling back the drivers to 20.10.1 worked for a short while. 

Yesterday, I got an error message from the AMD software saying something about OpenGL2.0 and my display flickered, and the PC was not detected by the headset. I reinstalled the latest drivers and the PC is still working as normal but the Oculus software says Graphics Card not Compatible (when it is) and won't let me connect to Link.

 

I've read that this could be down to AMD not supporting Quest 2 on all it's supported chipsets, and was wondering if anyone could help me fix this problem.

Thanks in advance.

5 Replies
FallenBranches
Journeyman III
Journeyman III

Re: Oculus Quest Software not working, says graphics card not compatible (RX 580)

This same exact thing happened to me, I played one of the games that are already installed on there, and it worked just fine (even though I have a gtx 1050 mobile) and then I tried something else and an error about directx11 popped up and now I'm stuck on a screen that says "Graphics Card Not Compatible," even though I literally played a game 5 minutes earlier. Does anybody have a solution?

Duskmoor
Journeyman III
Journeyman III

Re: Oculus Quest Software not working, says graphics card not compatible (RX 580)

Still going through support with Oculus, no luck yet. Anyone?

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elstaci
Esteemed Contributor III

Re: Oculus Quest Software not working, says graphics card not compatible (RX 580)

Not sure if it is related to your specific issue but in the latest AMD Driver Release Notes under "Known Issues" it does mention about Oculus Link problem: https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-12-1

Oculus Link users may experience intermittent crashes on Polaris and Vega series graphics products.

So it seems to be something with both AMD Driver and Oculus Link software not being fully compatible.

Try installing a previous AMD driver and see if it starts working again just as a test. If it does then it is a problem with AMD Driver or until Oculus  comes up with a patch to make work with AMD Drivers.

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dairyman3833
Adept I
Adept I

Re: Oculus Quest Software not working, says graphics card not compatible (RX 580)

Oculus says that AMD's last 3 drivers will not work and that AMD does know about it!

According to Brett(Oculus guy I've talked to), AMD has known about this prior to release 3 drivers ago...about August'ish I think...AMD has been very difficult to work with and refuse to correct their code! Sounds like some inner drama is affecting us costumers. I would get on the horn and contact AMD, tell your friends as well, cuase if that's true, this is bull! But tbh AMD has had driver errors for years, although they've said it's better....it obviously isn't! As their drivers used to work fine last March, and before then! It says on the box of our AMD cards that it's VR Ready, and Oculus is pictured so that's false advertisement!

https://www.amd.com/en/technologies/vr-ready-premium

elstaci
Esteemed Contributor III

Re: Oculus Quest Software not working, says graphics card not compatible (RX 580)

If interested, here is AMD Previous Drivers (from 03/2020 to current) if you want to install a previous working AMD driver again: https://www.amd.com/en/support/previous-drivers/graphics/radeon-500-series/radeon-rx-500-series/rade...

If you need a earlier AMD driver than 03/2020 than you can go to 3DGURU.com and download all AMD drivers from several years ago up to the current AMD Driver.

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