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Drivers & Software

emyle
Journeyman III

no sound

Hello all,

this is my new configuration:

-MSI B450 Tomahawk

-Ryzen 5 2600

-G.Skill Tridentz D4 3200 C16 (2x8GO)16 Go

-R9 390x 8GO

Os: Windows 10x64 1809

I installed all driver from msi website but till now i haven't the sound from the audio jack..

pastedImage_2.pngpastedImage_3.png

I updated the bios to the V13.

I'm connected via DVI.

Please help me guys , i have no idea why i don't have sound..

Very cordialy

Emile from France

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14 Replies
dekkard
Adept I

Re: no sound

Are you using your video card for audio output?

It seems like audio driver for your motherboard is not installed. Try to install it one more time

emyle
Journeyman III

Re: no sound

No i don't use my video card for audio.

I use the audio jack , i tried to install an other time but nothing change..

Thanks for you'r response.

Emile

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brt
Adept I

Re: no sound

Maybe your onboard audio is disabled in BIOS? You said you've updated it, it may have reset.

You'd have your audio card in device manager, if it was present, but you see none.

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emyle
Journeyman III

Re: no sound

I checked , the audio controller  is enabled in bios.

Thanks for you'r help brt

Emile

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brt
Adept I

Re: no sound

But then audio has to be somewhere in device manager.. Thats strange.

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emyle
Journeyman III

Re: no sound

really strange..

I have this : pastedImage_0.png

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dekkard
Adept I

Re: no sound

The problem is with 1809 update. Bad compatibility with drivers...

brt
Adept I

Re: no sound

Try the windows troubleshooting tool, it has an option to determine your audio devices and problems with it.

Its in the control panel > updates and security > troubleshooting.

You'll eventually see if your onboard audio is active and has drivers installed.

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emyle
Journeyman III

Re: no sound

when i troubleshooting he saw only this : pastedImage_0.png

i use the headset connected by usb port for having sound..

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