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Drivers & Software

renato4x
Adept I

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

I updated only the Dragon Center app, not BIOS and still having trouble (screen freezing).

I think i will need to update BIOS. 

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kingfish
MVP

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

Important Note for Laptop and All-In-One (AIO) PCs 
AMD recommends OEM-provided drivers which are customized and validated for their system-specific features and optimizations.
If you experience issues using the Radeon™ Software Adrenalin Edition driver package downloaded from AMD.com, please install the OEM-provided drivers for full support and compatibility.

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alexrivus
Adept II

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

The question is, will there be updates by MSI of OEM-provided drivers?

pseudo555
Adept III

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

Bios 10e

Ec firmware 104

catalyst 2020.3.1

And still got a bsod will installing "MSI firmware 1.0.0.15" few minutes ago.

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kintan007
Adept II

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

Hey i received a windows update which also updated my BIOS to 10F and now that thing has runnied my System ,My dragon center is not working properly after a clean install of dragon center .Also i downgraded to OEM Drivers and still dragon center showing blank dragon.png

pseudo555
Adept III

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

After last bsod, i uninstall mad catalyst, reboot in safe mode, ddu the driver (dl ddu on guru3d site), reboot and reinstall the catalyst provided by MSI expect the audio part (as i'm not sure it won't provoke bsod during install). Then i uninstall dragon center and try to reinstall it using provided setup.

After rebooting the computer, MS store open and asks me to reinstall dragon center (wtf ?).

Since then :

* switch graphic display still got me failed popup

* Strange uninstallable stuff (device& mystic_light) are no longer displayed

* still got fail module loading message at dragon center first start.

I also note lot's of error in WMI-activity event log, provoked by MSI's stuff (dragon center & cie).

I'll create web ticket and see what MSI has to say about those, as i'm using the driver they recommand.

kintan007
Adept II

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

Hey ,

Please let me know when you get any response from them,also have you checked BSOD with 4.1 and 2.2 ,i am on BIOS 10F (updated using windows update).

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pseudo555
Adept III

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

I got too many bsod at my taste with 2020.3.x so i ddu it and reinstall the one msi provide. I haven't got any bsod since.

They asked me to remove dragon center and reinstall it (2.0.28 at that time). Ms store didn't interfere this time.

* switch graphic display still got me failed popup

* Strange uninstallable stuff (device& mystic_light) were displayed again

* didn't get any more fail module loading message at dragon center first start.

I contact them asking for many other issues in dragon center (same laptop registered showing multiple time in "my device", battery plan not persisted, etc...) They answer me yesterday. They asked me to uninstall dragon center and reinstall it using the one on MS store (2.0.38). so i did it.

At dragon center first start, it asked me to download msi sdk and install it. After install (and reboot), dragon center seems fine.

Now:

* gpu switch combobox is no longer an issue at it's no longer present.

* registered laptop is displayed only once, but still redirect to msi tw website instead of the laptop mainpage.

* battery plan issues seems to be fixed.

* Mistic light & device appears only once. they're no longer displayed since i clicked on analyse.

note i'm still on bios 10e, i don't know hw you manage to update it through windows as msi doesn't seems to provide such solution.

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kintan007
Adept II

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

Hey ,

Can you share me clock speed of your cpu screenshot from BIOS.Also here is my current laptop bios and ec details :

Serial Number: 9S716U622044ZJB000449
Product Name: Alpha 15 A3DD
OS: Microsoft Windows 10 Home Single Language 64-bit Ver.1909(OS build 18363.752)
Windows Product Key: KTPH2
HDI Build: ZS7-16U6RM4-MS2 9.3.F30.4.0.6
BIOS Version: E16U6AMS.10F
BIOS Release Date: 2020/03/04
EC Version: 16U6EMS1.1040107202008:38:35
CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx
Memory: 16 GB @ 1200 MHz
- 8192 MB, DDR4-2400, Hynix HMA81GS6CJR8N-VK
- 8192 MB, DDR4-2400, Hynix HMA81GS6CJR8N-VK
Graphics: AMD RadeonT RX 5500M, 4080 MB
Graphics: AMD Radeon(TM) RX Vega 10 Graphics, 2048 MB
VBIOS Version: N/A
Drive: SSD, KBG30ZMV256G TOSHIBA, 238.47 GB
Drive: HDD, ST1000LM049-2GH172, 931.51 GB
Network: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Network: Killer E2600 Gigabit Ethernet Controller
SHIFT mode: None
Power Plan: Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)

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pseudo555
Adept III

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

Here is my laptop specs.

Serial Number: 9S716U622011ZJA000025
Product Name: Alpha 15 A3DDK
OS: Microsoft Windows 10 Professionnel 64 bits Ver.1909(OS build 18363.752)
Windows Product Key: 3V66T
HDI Build: ZS7-16U6RM4-IS1 9.3.F30.4.0.6
BIOS Version: E16U6AMS.10E
BIOS Release Date: 2019/12/03
EC Version: 16U6EMS1.1040107202008:38:35
CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx
Memory: 8192 MB @ 1200 MHz
- 8192 MB, DDR4-2400, Samsung M471A1K43CB1-CTD
Graphics: AMD RadeonT RX 5500M, 4080 MB
Graphics: AMD Radeon(TM) RX Vega 10 Graphics, 2048 MB
VBIOS Version: N/A
Drive: SSD, SAMSUNG MZVLB512HAJQ-00000, 476,94 GB
Network: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Network: Killer E2600 Gigabit Ethernet Controller
Network: Kaspersky Security Data Escort Adapter
SHIFT mode: None
Power Plan: GUID du mode de gestion de l'alimentation : 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (Performances élevées)

About the screenshot you ask, i'll try to do it next time i reboot the laptop.

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