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Drivers & Software

bryanreginald
Adept I

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

I've updated to 20.1.3

Upon installation and shutdown, then booting up to a BSOD 0xa00000006 error

too.

First time it happened. But I haven't noticed any freezing unlike before.

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kintan007
Adept II

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

Hello AMD,

The case is true and even i tried to update the driver with Adrenalin 2020 Edition 20.1.3 Recommended (WHQL) and noticed that after installing you get a random BSOD .If any developer is seeing this post please fix this because this is my first gaming laptop with AMD graphics.I wrote the same to MSI but it seems that they are not interested in responding ,i purchased this laptop becuase it had amd ryzen cpu with a powerfull graphics and now my experience has been ruined by this issue .I am attaching some Screenshots and details hope that could help you in some case

Product Name: Alpha 15 A3DD
OS: Microsoft Windows 10 Home Single Language 64-bit Ver.1903(OS build 18362.657)
BIOS Version: E16U6AMS.10C
BIOS Release Date: 2019/10/30
EC Version: 16U6EMS1.1021030201908:03:51
CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx
Memory: 16 GB @ 1333 MHz
Graphics: AMD RadeonT RX 5500M, 4080 MB

IMG_20200213_124322.jpg

IMG_20200213_170645.jpg

pseudo555
Adept III

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

Hello, 

Got the same thing, contact MSI support, and find out a solution which seems to work in my case (i mean i didn't get one in last week, so let's hope it's the solution) :

I update all driver to latest version available from the manufacturer website (not msi, the real manufacturer of the driver: realtek for audio, nahimic, etc.)
For catalyst, i use 2020.2.1 version. It's not a WHQL driver, but still.
From MSI's driver/pilote/bios support page for that laptop (https://www.msi.com/Laptop/support/Alpha-15-A3DDK):
* Bios: I set the latest bios available (10c)
* Firmware (use google to find manual/guide as msi only provide one of them):
** I set the latest vbios (101 - for gpu). In my case, it seems it was already there.
** And ec firmware (104) as well.

Pro side :
* No more bsod (till now)

Con side :
* ec firmware: "Under AC mode, set the lowest cpu fan speed to 2700RPM(45%) except silent mode" which is a bit noisy.

Note: I don't use chrome, but vivaldi or opera, which are also chromium based web browser. I haven't try to watch a video from youtube.

About chrome hardware issue on amd driver: https://forums.guru3d.com/threads/hardware-acceleration-in-chrome.430559/

In my case, i disable the amd audio device in windows device manager.

pseudo555
Adept III

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

Also, do not use windows' "reset this pc" feature. It won't work.

Use msi's recovery feature, fix amd driver using the 2020 branch, then use windows upgrade.

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renato4x
Adept I

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

I had the exact same problem. I used Google chrome, then Microsoft Edge. I actually use Opera GX. I dont know if my problem is also related to the hardware acceleration, but , actually, since I use Opera, my screen doesnt freezes anymore. 

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pseudo555
Adept III

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

Little update of the situation in my case:

I update the GPU driver to 2020.2.2. It runs fine for fews days, then I got two BSOD one after the other : one about "npfs.dl erro in thread not catched" (don't recall the exact wording, sorry), and the famous 0xA0000006 just after the computer restarts from the previous one.

This happened last week. Since then, my laptop seems to run fine... 

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bejito81
Journeyman III

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

was it having issues with the provided drivers (or the ones available on the MSI website (which should be your primary/only source of drivers and not AMD site))

how was CPU/GPU utilization while it was underperforming?

how was the power consumption?

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pseudo555
Adept III

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

In my case, bsod happened randomly.

Got one using word without doing anythings else, got others during opening of my session, got some more during drivers installation, got some while watching video. I even got one during windows "reset" feature without keeping installed software. 

To answer both of your questions: classical power consumption and light cpu/gpu utilization.

From my pov, all bsod seem correlated to hardware acceleration or audio being used.

As MSI doesn't build neither the driver nor the GPU itself, MSI must get it from AMD to either build the laptop or provide drivers to users. I suppose AMD tests its driver before releasing them. So if the driver is the cause of BSOD, it means hardware fault or conflict with something else. 

In the first case (hardware fault), there is nothing to do. We'll have to send our laptop back to manufacturer and get a new one.

In the second case, MSI has more than 4 month to find out what cause the conflict. As there is no official answer from msi side yet, we (users) can ask AMD to check gain the driver for that peculiar configuration, so they can help MSI to provide a valid solution.  

Back in time (when my laptop had a hd 4650m), AMD provided catalyst mobility for laptop manufacturer. AMD asked if the laptop brand can use them or not (sony, toshba and another one refuse). So i never could install official amd catalyst mobility driver on my laptopn (toshiba). I had to use toshiba support page to get the driver.

If MSI doesn't want us to use manufacturer driver, i think MSI can asks AMD (and others) to forbid manufacturer's driver installation, so only the driver they provide can be installed.

Note: MSI provided driver is from november 2019 and was never updated since. It's not even a standard catalyst version : 26.20.13031.1002 (Package 19.30.31.01WHQL)

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bejito81
Journeyman III

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

you're indeed right on the fact AMD is building the hardware and drivers

but, and it is a big one, AMD does NOT test the new drivers extensively on all the available laptops, so what could work during their test could pass on one laptop and fail on another due to some particularity of how the hardware was integrated on the laptop, also AMD is only doing the base chip, but the hardware makers like MSI are more or less free on how they build the cards (following the default design or not) and on what brand get the additional parts like memory chips and so

so MSI is normally testing the drivers before making them available, normally preventing drivers causing issues to be released

also, it seems some BSOD could be due to deep sleep (hibernation), usually, a good thing is to use powercfg -h off (in administrator command prompt)

anyway, computers are so fast now, that it is almost useless, and it causes many issues (not only with AMD, I used to have problems with my Intel+nvidia laptop until I disabled it)

concerning the release number from the version provided by MSI, it is classical for manufacturers to release their own drivers with their own version number (even if the driver is a direct copy of the one released by AMD or so)

from what I read, 2020.2.x seems quite stable on this laptop, have you tried them yet?

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pseudo555
Adept III

Re: Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

During my tests, i try them all from 19.12.1 to 2020.2.2 (3 for 19.12 branch and 6 for the 20.0x).

- 20.0x*  never provoke bsod during install. 

- 19.12 branch provoke bsod if audio driver installation is selected. Installing just catalyst center and graphic driver worked in my case.

Anyhow, I never saw any graphical artifact, using ryzen igp or the navi gpu during game or laptop use.

For me, AMD drivers are stable since ages. As i said, I never got issue with them before on all the radeon I have/had. 

In my case, upgrading AMD driver doesn't solve the issue.

Upgrading ec firmware seems to do the trick:

Support For Alpha 15 A3DDK | Laptops - The best gaming laptop provider | MSI Global 

Note:

- laptop will be more noisy : Under AC mode, set the lowest cpu fan speed to 2700RPM(45%) except silent mode

- use google to find the guide.

I got rid of MSI's driver because i didn't want to use/install the lite version of the control panel.

I also wanted to use an occulus rift on that laptop as the rx5500m match requirements.

I haven't try that yet, due to laptop stability.

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