cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

georgio91x
Journeyman III

New PC build crashing when gaming

So as in the title, this is a new build, everything is brand new. Specs are as follows:

 

CPU: AMD FX-4350 quad-core processor

GPU: Sapphire Pulse RX 560 2GB GDDR5

PSU: Corsair 650M

RAM: Corsair XMS3 DDR3 2GB x4 (8GB)

Mobo: Gigabyte GA-78LMT-USB3 Socket AM3+ mATX Motherboard

Case: CiT Dragon 3 Midi Case with 3x 12cm Blue LED Fans

SSD: Toshiba 240GB 2.5" A100 SSD

 

When gaming or running stress tests (Valley Benchmark 1.0) it will try and restart. It will turn off, all the fans will spin, sounding like it's trying to boot up again but my monitor just says 'no display' as though nothing is connected so I am forced to hold down the power button to turn it off.

 

However, if i replace my graphics card for an old Zotac GT430 I had laying about, Valley benchmark will run in 1080p with no problem. At 10fps, but it doesn't crash.

 

I've tried different version of the AMD drivers for my RX-560, and different versions of windows 10 but it still crashes!

 

Any help would be much appreciated. I've spent £600 on this pc and I can't do any real gaming without it crashing

0 Likes
4 Replies
amdmatt
Community Manager
Community Manager

Re: New PC build crashing when gaming

It sounds like the GPU could be faulty. Can you try it in a different system?

0 Likes
georgio91x
Journeyman III

Re: New PC build crashing when gaming

Hi Matt, thanks for your reply

I've actually just sent the card off to be replaced. Will take a few days before the new one arrives but fingers crossed!

amdmatt
Community Manager
Community Manager

Re: New PC build crashing when gaming

Good luck with the RMA.

0 Likes
stoppedbroom52
Journeyman III

Re: New PC build crashing when gaming

i have a RX 560 sapphire pulse OC and with games like pubg (medium settings) and sw battlefront (only with death star and rogue one DLC) happens to me.

i also use MSI Afterburner and temps never go above 55 degrees celsius.

mine crashes, screen goes black and the GPU's fan spins at 100% RPM and im force to shutdown the pc.

i did almost the same thing, i swap my rx 560 with my brother's gtx 1060 to see if it was a faulty PSU, but that's not the case here.

0 Likes