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Drivers & Software

rsjhon
Journeyman III

Netflix and Media player classic problem

Hi, I've come here to report a recurring issue for quite some time.

An old issue with Netflix that caused locking or stuttering on windows had been reported and apparently resolved ... Except that either the problem returned or was never resolved.

It has been a while since with both classic Home Cinema media player and Netflix player.

The issue occurs when a browser flap with the netlfix player stays open for a long time or the MPC HC player stays open for a long time. If one issue issue, the other will already be. For example, MPC HC is open a long time and the issue occurs, closing it and opening netflix in the browser, it will already be with the issue.

note:

I only experienced the issue when it is not executing anything (MPC HC) or paused video (Netflix and MPC HC). Appears more or less for 2-3 hours while it is open.

Netflix occurs only with the player.

While the small continuous crashes occur, closing the netflix flap or closing the MPC HC window, the crashes disappear, but immediately come back if I try to open them again, making it impossible to use the PC.

The issue disappears only when you restart windows.

I have to be careful not to leave either of the two open after watching something.

While it is berto and already has the issue, the pc is normal, but when I play in a video, the whole pc starts with sttutering.

My PC:

Ryzen 1600x

8GB ram

RX 480 4GB

Windows 10 PRO 1709 16299.371

Radeon driver 18.3.2

PS: I'm not confident that the new versions of the drivers have resolved the issue ... And getting back to previous driver versions because of that is not at all interesting considering the support for new games.

Is there an alternative to fixing this, without having to restart the PC?

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1 Reply
coldcell
Journeyman III

Re: Netflix and Media player classic problem

i can confirm this issue, upon opening a video file with MPC-HC, PC freezes, affecting even the mouse cursor, this happens for about 5 seconds before the video is finally opened, when this happens on MPC-HC, Netflix on Chrome also behaves the same. the only way to resolve this is to restart windows, log out and log back in does not work.

i have 3 different builds, and only one of them had this issue 


1st build (no issue at all)
Ryzen 5 1500x 
GA-AB350 Gaming 3 (F21) 
RX 580 8G
16GB DDR4 2400
Windows 10 PRO 

2nd build (having issue)
Ryzen 5 2600 (later upgraded to 3600, problem still exsits)
GA-AB350 Gaming 3 (F21-F41b) 
RX-470 4G
16GB DDR4 2400
Windows 10 PRO 

all these builds had CCCP with MPC-HC installed, i uninstalled CCCP on the second build and installed MPC-HC alone, but the issue still persists.

i am suspecting the issue may have something to do with hardware decoding. both build mentioned above are all running on multiple screens(not eyefinity, separate screens), gaming while watching netflix and plays other video on MPC-HC is always the drill.

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